Guest Experience Concierge — Front Desk Mastery

Bluemark Blended; Pretoria; On-site; ZAR 100,000 - 167,000; Full time

Job summary

Protea Hotels by Marriott Fire & Ice! Menlyn Pretoria is seeking a Guest Experience Expert (Receptionist) to ensure smooth check-ins, handle guest requests, and share highlights of the local area.

The role requires a professional presence, adherence to policies, and active guest engagement. Based at Summit Place Precinct, Menlyn, Pretoria, the team provides personalised service to guests across daily operations, with a focus on safety, confidentiality, and brand standards.

Qualifications

• Education: High school diploma or GED equivalent.
• Related work experience: None.
• Supervisory experience: None.

Responsibilities

• Assist guests with check-in and check-out and inquiries.
• Process operational requests and reports.
• Highlight local attractions to guests.
• Maintain professional appearance and confidentiality.

Skills

Guest service

Communication

Education

High school diploma or GED equivalent

Job description

Protea Hotels by Marriott Fire & Ice! Menlyn Pretoria is seeking a Guest Experience Expert (Receptionist) to ensure smooth check-ins, handle guest requests, and share highlights of the local area.

The role requires a professional presence, adherence to policies, and active guest engagement. Based at Summit Place Precinct, Menlyn, Pretoria, the team provides personalised service to guests across daily operations, with a focus on safety, confidentiality, and brand standards.