Guest Experience Specialist – Front Desk

EDITION; Cape Town; On-site; ZAR 167,000 - 246,000; Full time

Job summary

Edition Hotels seeks a Guest Experience Expert to deliver exceptional service at the East Pier Office, V&A Waterfront, Cape Town. You will guide guests through their stay, handle check-ins/check-outs, and coordinate with various departments to exceed expectations.

Key duties include responding to guest requests, supporting safety and quality standards, and maintaining professional appearance and communications. Training emphasizes brand processes and local recommendations.

Qualifications

• Grade 12/Matric is required.
• No related work experience is required.
• Excellent guest service orientation and communication skills.
• Ability to stand or walk for extended periods and perform physical tasks.
• Proactive, professional demeanour and discretion in handling guest information.

Responsibilities

• Assist guests with check-in/check-out, ensuring accuracy and efficiency.
• Respond to guest requests, providing information and solutions to enhance their stay.
• Process guest charges and handle payments in a secure manner.
• Coordinate with teams to ensure timely guest service and issue resolution.
• Provide VIP/concierge services and local area recommendations to guests.

Skills

Guest service

Communication

Interpersonal skills

Teamwork

Multi-tasking

Analytical skills

Personal attributes

Organization

English proficiency

Physical stamina

Education

Grade 12/Matric

Tools

Fidelio

PMS

FOSSE

OPERA

Job description

Edition Hotels seeks a Guest Experience Expert to deliver exceptional service at the East Pier Office, V&A Waterfront, Cape Town. You will guide guests through their stay, handle check-ins/check-outs, and coordinate with various departments to exceed expectations.

Key duties include responding to guest requests, supporting safety and quality standards, and maintaining professional appearance and communications. Training emphasizes brand processes and local recommendations.