Groups & Flights Specialist — Travel SaaS

Travel Innovation Group; Cape Town; On-site; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Health insurance

13th month pay

Pension scheme

Travel to UK opportunities

Job summary

Travel Innovation Group in Cape Town seeks a Groups Specialist to join our fast-growing SaaS travel group. The position is permanent and full-time with shift hours from 09:00 to 20:00, Monday to Friday, and occasional weekend work (26–32 Saturdays or Sundays per year) paid at overtime.

You will manage inquiries and bookings, build relationships with airline partners, and contribute to sales targets while maintaining accuracy and strong customer service.

Qualifications

• Ideally have travel industry experience, particularly within a Flights or Groups department.
• Strong knowledge of MS Excel and Word.
• Be commercially astute with a strong customer service ethic.
• Maintain high levels of accuracy with great time management.

Responsibilities

• To deliver exceptional service to our customers by managing all inquiries and bookings according to company standards. To cultivate in-depth industry knowledge that enables us to provide tailored solutions for group needs.
• Work independently without the need for constant supervision.
• To service all enquiries & bookings to a high standard, ensuring that internal SLAs are met.
• Accurately record all transactions in the database.
• Develop trusted relationships with a portfolio of customers to ensure competitive advantage, after developing a thorough understanding of key customer needs and requirements.

Skills

Travel industry experience

Customer service

Time management

Commercial awareness

Tools

MS Excel

MS Word

Airline GDS

Job description

Travel Innovation Group in Cape Town seeks a Groups Specialist to join our fast-growing SaaS travel group. The position is permanent and full-time with shift hours from 09:00 to 20:00, Monday to Friday, and occasional weekend work (26–32 Saturdays or Sundays per year) paid at overtime.

You will manage inquiries and bookings, build relationships with airline partners, and contribute to sales targets while maintaining accuracy and strong customer service.