Groups Reservation / Ticketing Consultant

Innovation Advance Group; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Innovation Advance Group seeks a Groups Reservation / Ticketing Consultant to join their air team in Cape Town on a fixed-term contract from 1 November 2026 to 30 November 2027. You will own your desk, manage accounts, and secure the best routing at the best fare for both groups and FIT travellers.

The role involves reservations, ticketing, invoicing on Quicktrav, and maintaining supplier relationships, with a focus on accuracy and timely delivery.

Qualifications

• 5–8 years' ticketing and reservations experience, focusing on group travel.
• Strong fare knowledge and ability to find best routing and fare.
• Amadeus and Quicktrav experience preferred.

Responsibilities

• Make reservations and issue tickets on Amadeus, including group bookings.
• Handle domestic, regional and international bookings with best routing/fare.
• Work on corporate and leisure bookings; invoice on Quicktrav.
• Build and maintain supplier relationships.

Skills

Reservations & ticketing

Amadeus

Fare knowledge

Quicktrav

MS Word

MS Excel

MS Outlook

Education

Matric / Grade 12

Tools

Amadeus

Quicktrav

Job description

Groups Reservation / Ticketing Consultant

Fixed Term Contract from 1 November 2026 to 30 November 2027

Love travel? Ready to be the person who turns a complicated itinerary into the perfect fare?

Our client, an established DMC, is looking for an experienced Reservation / Ticketing Consultant to join their air team in Cape Town. You will own your desk, look after your accounts and make sure travellers get the best routing at the best fare.

About the role

You will manage reservations and ticketing for both groups and FIT travellers across your allocated accounts. This is a hands‑on role with room for your own judgement. You will:

• Make reservations and issue tickets on Amadeus, including group bookings
• Handle domestic, regional and international bookings, finding the best routing and fare for each request
• Work on both corporate and leisure bookings
• Invoice on Quicktrav
• Build and maintain strong supplier relationships

What you bring

• Matric / Grade 12 (a tertiary travel or tourism qualification is preferred)
• 5 to 8 years' ticketing and reservations experience, with a focus on group travel
• Strong fares knowledge
• Amadeus and Quicktrav experience (preferred)
• Basic financial knowledge: debits and credits, mark‑ups, margin and VAT, cost of sales, commission, profit and breakeven
• Proficiency in Microsoft Word, Excel and Outlook

You are

• Mature, tactful and discreet, and comfortable dealing with people at all levels
• Organised, analytical and a sound decision‑maker
• A good problem solver and conflict resolver who works well to deadlines
• Accurate, with an eye for detail
• Honest, with integrity, and a clear, confident communicator in English
• Capable in project management

Our client's culture

You will fit right in if you put people at the heart of what you do, take ownership of your role, win as a team, embrace diversity, build respect and trust, and bring fun and passion to your work. If you are the unsung cheerleader who makes the office a better place, we would love to hear from you.

If this sounds like you, this could be your next career chapter.

If you have not heard from us within two weeks, please consider your application unsuccessful.