System and Product Manager

Wild Dreams Hospitality; Cape Town; On-site; ZAR 480,000 - 720,000; Full time

Job summary

Wild Dreams Hospitality is seeking a proactive, hands-on platform manager to run our travel booking system. The role entails maintaining flights, activities, transfers, rates, and content, while ensuring accurate quotes across agent tiers.

You will troubleshoot issues with developers, rollout features, and oversee supplier relationships. You will also coordinate marketing content, onboard new partners, and help shape the platform's growth strategy, including promotions and roadmap ideas.

Qualifications

• Hands-on experience building and managing a travel booking/itinerary platform and ability to learn new systems quickly.
• Travel industry background with knowledge of DMCs and safari markets in Southern/East Africa.
• Strong grasp of travel pricing: nett and rack rates, STO agreements, commissions, margins.
• Exceptional attention to detail and data accuracy when loading flights, activities, transfers, rates and promotions.
• Experience managing product content and working with suppliers or partners.
• Highly organized with ability to juggle multiple tasks and follow up proactively.
• Confident communicator and trainer with onboarding experience for agents or colleagues.
• Experience with CRM tools, payment tools and API live-availability integrations.

Responsibilities

• Load and maintain flights (scheduled and charter), activities and transfers, including rates, descriptions, images and all travel legs.
• Ensure rates, content and images pull through correctly on quotes and itineraries for every agent tier.
• Run system checks, troubleshoot issues, log snags with developers and follow up.
• Test, roll out and document new system features and updates.
• Oversee tenancy settings, supplier notifications, banners and external user toggles.
• Onboard and manage third-party properties, including STO rate sheets, contracts and content.
• Keep pipeline of new partners moving and follow up on live availability and API integrations.
• Oversee marketing projects covering property pages, operator pages, images and descriptions.
• Maintain supplier accounts, including emails and emergency contacts for each property.
• Set up, test and retire specials and promotions (seasonal, honeymoon, last-minute, system-only).
• Contribute to roadmap strategy on revenue opportunities and commission balance.

Skills

Travel booking

CRM tools

API integration

Data accuracy

Supplier management

Onboarding

Content management

Project coordination

Job description

This is a proactive, hands-on role for a self-starter who can run a travel booking system independently, keep rates, content and promotions accurate, and help shape the platform’s next phase of growth. You should be equally at home in the fine detail and the bigger strategy.

Core Criteria:

• Hands-on experience building and managing a travel booking, itinerary or reservations platform, with the ability to pick up new systems quickly
• Travel industry background, with a working knowledge of how DMCs and tour operators run, and of the Southern and East African safari markets
• Solid grasp of travel pricing: nett and rack rates, STO agreements, commission tiers, mark-ups and margins
• Exceptional attention to detail and data accuracy when loading flights, activities, transfers, rates and promotions
• Experience managing product and content information and working with suppliers or partners
• Highly organised, able to juggle a long task list across parallel projects and follow up proactively
• Confident communicator and trainer, with experience onboarding agents or colleagues
• Experience with CRM tools, payment tools and API live-availability integrations

Candidate Responsibilities:

• Load and maintain flights (scheduled and charter), activities and transfers, including rates, descriptions, images and all travel legs
• Check that rates, content and images pull through correctly on quotes and itineraries for every agent tier
• Run system checks, troubleshoot issues, log snags with the developers and follow them up
• Test, roll out and document new system features and updates
• Oversee tenancy settings, including supplier notifications, banners, external user toggles and travel guide content
• Onboard and manage third-party properties, including STO rate sheets, contracts, insurance details and property page content
• Keep the pipeline of new partners moving and follow up on live availability and API integrations
• Oversee marketing projects covering property pages, operator pages, images and descriptions
• Maintain supplier accounts, including email addresses and emergency contacts for each property
• Set up, test and retire specials and promotions, from seasonal and honeymoon offers to last-minute and system-only deals
• Contribute to roadmap strategy, including revenue opportunities, upsell options and the balance between agent and supplier commission tiers
• Create and maintain SOPs for the platform’s core processes
• Train and update new and existing agents, answer system queries and feed agent feedback into the roadmap
• Provide backup support on itineraries and bookings when the dedicated team member is on leave

This is a live-out position based in Cape Town. A co-working space will be shared with the department head and travel to Franschhoek office may be required as necessary.