Air and Ticketing Consultant (SA)

Marie-Louise Harrison; Stellenbosch; On-site; ZAR 180,000 - 270,000; Full time

Job summary

University of Fort Hare is seeking an Air Ticketing Consultant to join our client’s team in Stellenbosch. You will manage issuing and distribution of air tickets, bookings, and post-ticketing administration with emphasis on accuracy and timely processing.

The role requires 1–2 years of travel industry experience, Amadeus GDS familiarity, and a strong eye for detail. Collaboration with cross-functional teams and suppliers is essential in this busy travel operation.

Qualifications

• Grade 12 qualification.
• Minimum 12 months experience of GDS systems (preferably Amadeus).
• Experience of the group air market.
• Previous experience in an IATA ticketing environment.
• Travel Industry experience.
• Ability to work to high levels of accuracy and attention to detail.
• Highly organised with the ability to work to deadlines.
• Computer literate with knowledge and experience of MS products (Word, Excel, Outlook, internet).
• Strong numeracy skills with good financial awareness skills.
• Geographical awareness.

Responsibilities

• Issuing and distribution of all air ticket documentation within defined timeframes.
• Ensuring the smooth running of all the preparation work running up to the ticketing function.
• Issuing of tickets including any required post-ticketing administration and coordination.
• Ensuring the accurate and timely processing of all re-issued tickets and airline refunds.
• Assisting the Air Team Leader with processing and reconciling monthly BSP airline statements and applying for refunds.
• Ensure all eligible refunds, including APD, are requested in a timely manner.
• Making group bookings as requested by our internal customers with contracted air service providers by phone, GDS, e-mail and portals to suppliers both in the UK and worldwide.
• Making amendments to group bookings previously made with our suppliers.
• Obtaining ad-hoc quotes from miscellaneous suppliers.
• Interpreting and co-ordinating airline booking information via Amadeus (queue management).
• Advising internal departments and colleagues of airline schedule changes where appropriate.
• Using knowledge and experience to estimate rates for low-cost airlines currently not on sale.
• Naming of inputting APIS details for group bookings travelling with low cost using websites and supplier portals.
• Contribute to improvements to processes and procedures by identifying and communicating ideas and solutions that will have a positive impact on our internal and external customers.
• Participation in the emergency procedure as required. Full training given.
• Provide support to other team members where appropriate within the wider business.
• Participate in any activities or projects on a temporary or ad hoc basis to support business aims and objectives.

Skills

Attention to detail

Strong numeracy

Organised

Communication

Time management

Education

Grade 12 qualification

Tools

Amadeus GDS

MS Word

MS Excel

MS Outlook

Job description

My client, a well-established international travel company is seeking to employ an Air Ticketing Consultant with at least 1 - 2 years experience in a similar role to join their dynamic team in Stellenbosch. The successful candidate will report to the Air Team Leader

The main purpose of this role is to support efficient flight operations, this role entails timely and accurate ticketing, adhering to airline and IATA guidelines and achieving service KPIs, as well as managing airline reservations for group tours via direct supplier engagement or Amadeus GDS. The position emphasises building strong internal relationships with cross‑functional teams and fostering external partnerships with suppliers and key contactsRequirements:

• Grade 12 qualification
• Minimum 12 months experience of GDS systems (preferably Amadeus)
• Experience of the group air market
• Previous experience in an IATA ticketing environment
• Travel Industry experience
• Ability to work to high levels of accuracy and attention to detail
• Highly organised with the ability to work to deadlines
• Computer Literate with knowledge and experience of MS products (Word, Excel, Outlook, internet)
• Strong numeracy skills with good financial awareness skills
• Geographical awareness

Duties will include but not limited to:

• Issuing and distribution of all air ticket documentation within defined timeframes
• Ensuring the smooth running of all the preparation work running up to the ticketing function
• Issuing of tickets including any required post‑ticketing administration and coordination
• Ensuring the accurate and timely processing of all re‑issued tickets and airline refunds
• Assisting the Air Team Leader with processing and reconciling monthly BSP airline statements and applying for refundds
• Ensure all eligible refunds, including APD, are requested in a timely manner
• Making group bookings as requested by our internal customers with contracted air service providers by phone, GDS, e‑mail and portals to suppliers both in the UK and worldwide.
• Making amendments to group bookings previously made with our suppliers
• Obtaining ad‑hoc quotes from miscellaneous suppliers
• Interpreting and co‑ordinating airline booking information via Amadeus (queue management)
• Advising internal departments and colleagues of airline schedule changes where appropriate
• Using knowledge and experience to estimate rates for low‑cost airlines currently not on sale
• Naming of inputting APIS details for group bookings travelling with low cost using websites and supplier portals
• Contribute to improvements to processes and procedures by identifying and communicating ideas and solutions that will have a positive impact on our internal and external customers
• Participation in the emergency procedure as required. Full training given
• Provide support to other team members where appropriate within the wider business
• Participate in any activities or projects on a temporary or ad hoc basis to support business aims and objectives

In return, a highly competitive salary package is on offer including the opportunity to work for a dynamic, international travel agency.