Air Ticketing Supervisor

Helderberg Personnel; Wes-Kaap; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Helderberg Personnel seeks an Air Consultant to create, manage and confirm airline reservations for brands across the company. You will liaise with internal stakeholders and suppliers, supporting the travel needs of clients and coordinating workload for the SA team.

You will coach teammates, onboard new staff, and act as escalation for complex air travel queries, contributing to continuous improvement and operational excellence. Competitive salary package offered.

Qualifications

• IQ: Grade 12 qualification is required.
• At least 12 months experience with GDS systems (Amadeus preferred).
• IATA ticketing environment experience is advantageous.
• Experience of the Group Air Market and broad travel industry exposure.
• Numeracy and financial awareness; strong organizational skills.
• IT literate with MS Word/Excel/Outlook proficiency.

Responsibilities

• Create, manage and amend group flight reservations, quotations and ticketing requirements.
• Make and amend bookings with contracted and ad hoc airline suppliers via telephone, email, GDS and supplier platforms.
• Manage airline booking information through Amadeus, including queue management and administration.
• Ensure all airline, supplier and internal deadlines are met.
• Resolve booking issues and travel disruptions, including after-hours support.
• Investigate discrepancies between flight bookings and tour costings.
• Maintain accurate reservation records across internal systems.
• Build relationships with internal stakeholders, suppliers and airline partners.
• Apply industry knowledge to support commercial and operational decisions.

Skills

12 months GDS experience

Amadeus GDS experience

IATA ticketing knowledge

Group Air Market experience

Travel industry experience

Geographical awareness

Numeracy and financial awareness

MS Office literacy

Workload prioritisation

Time management under pressure

Commercial cost-efficiency focus

Tools

Amadeus GDS

MS Office (Word/Excel/Outlook)

Job description

The main purpose of this role is to create, manage and confirm airline reservations for brands across the company, ensuring all quotations, amendments and bookings are processed accurately, within agreed service levels and budget requirements. The role involves liaising with both internal stakeholders and external suppliers to deliver a high standard of service and support the travel needs of our clients. The post holder will perform the full range of Air Consultant responsibilities while also supporting the Team Leader and Travel Manager in the day-to-day coordination of workload across the South Africa team. The role includes providing guidance, coaching and technical support to team members, assisting with on boarding and training, and acting as an escalation point for complex air travel queries, whilst contributing to a culture of continuous improvement and operational excellence

Requirements

• Grade 12 qualification
• Minimum 12 months experience of GDS systems (preferably Amadeus)
• Experience in an IATA ticketing environment will be an advantage
• Experience of the Group Air Market
• Travel Industry experience
• Geographical awareness
• Strong numeracy skills with good financial awareness skills
• IT Literate with knowledge and experience of MS products (Word, Excel, Outlook, internet)
• Ability to effectively manage and prioritise workloads autonomously
• Strong organisational skills with the ability to manage multiple tasks concurrently
• Ability to work under pressure with proven time management skills
• Be commercially aware and focused on providing cost-effective, efficient solutions to the business

Personal Attributes

• Be highly numerate and literate with a keen attention to detail and focus on quality/accuracy
• Be a supportive team player, with the flexibility and drive to meet both individual and team goals
• Contributes in a way that benefits the organisation, not just own area of responsibility
• Reflects on outcomes of decisions made, and considers alternatives to inform future decisions
• Identifies priorities for area of responsibility and ensures these are communicated effectively

Duties will include but not limited to:

• Create, manage and amend group flight reservations, quotations and ticketing requirements.
• Make and amend bookings with contracted and ad hoc airline suppliers using telephone, email, GDS and supplier booking platforms.
• Manage airline booking information through Amadeus, including queue management and booking administration.
• Ensure all airline, supplier and internal deadlines are met.
• Resolve booking issues, schedule changes and travel disruption, including participation in the out-of-hours support rota.
• Investigate and resolve discrepancies between flight bookings and tour costings.
• Maintain accurate reservation records across internal systems.
• Build effective relationships with internal stakeholders, suppliers and airline partners.
• Apply industry and market knowledge to support commercial and operational decision-making.

Support the coordination, development and performance of the South Africa Air Team.

• Support the Team Leader and Air Travel Manager with workload planning and prioritisation.
• Provide coaching, guidance and technical support on air reservations and ticketing processes.
• Support the onboarding and development of team members.
• Act as an escalation point for complex bookings and operational issues.
• Monitor quality, productivity and adherence to procedures.
• Identify opportunities to improve team performance, processes and service delivery.
• Lead by example, promoting a positive, collaborative and customer-focused culture.

In return, a highly competitive salary package is on offer including the opportunity to work for a dynamic, international travel agency.