German Call Center Pro – Multichannel CX Expert

MCI; Cape Town; Hybrid; ZAR 180,000 - 240,000; Full time

Job summary

MCI is seeking German Call Center Representatives to join our growing team in South Africa. You will engage with customers in English and German across multiple channels, delivering a professional experience while maintaining high quality and efficiency.

Ideal candidates have 1–2 years in customer service within a BPO, strong verbal and written communication, and the ability to thrive in a fast-paced environment. A supportive, diverse workplace is offered.

Qualifications

• Fluent in English and German is required.
• Excellent verbal and written communication skills are essential.
• Minimum 1-2 years’ experience in a customer service role within a BPO environment.

Responsibilities

• Professionally handle customer interactions across multiple communication channels.
• Provide assistance, information, and support to customers when required.
• Accurately capture and maintain customer information and records.
• Deliver a professional and positive customer experience.
• Meet quality, productivity, and performance standards.
• Follow company procedures, systems, and campaign processes.
• Work effectively within a team environment while maintaining individual performance.

Skills

Fluent English

German

Communication skills

Education

Grade 12 / National Senior Certificate

Job description

MCI is seeking German Call Center Representatives to join our growing team in South Africa. You will engage with customers in English and German across multiple channels, delivering a professional experience while maintaining high quality and efficiency.

Ideal candidates have 1–2 years in customer service within a BPO, strong verbal and written communication, and the ability to thrive in a fast-paced environment. A supportive, diverse workplace is offered.