Graduate Trainee - IT Support Specialist

Placements24; Sandton; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid work arrangement

Comprehensive training

Job summary

Placements24 in Sandton is seeking tech-savvy Graduate Trainees to join the IT Support Specialist team. You will provide technical assistance, troubleshoot hardware and software issues, and help maintain IT operations in a hybrid in-office/remote setup.

Ideal candidates have a recent IT degree, strong problem-solving and communication skills, and a passion for technology. This entry-point role offers training and potential career growth within Sandton.

Qualifications

• Degree or diploma in Information Technology, Computer Science, or related field.
• Fundamental understanding of hardware, OS (Windows, macOS), and common software.
• Strong problem-solving and analytical skills.
• Excellent customer service and communication skills (in-person & remote).
• Ability to work effectively in a hybrid environment and manage time.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and remote tools.
• Troubleshoot hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Assist in IT inventory and asset tracking.
• Document issues and resolutions in a knowledge base.

Skills

Problem-solving

Customer service

Communication

Hybrid work adaptability

Education

IT-related degree or diploma

Job description

About the Role

Our client is seeking tech-savvy and customer-focused Graduate Trainees to join their IT Support Specialist team in Sandton . This role provides an excellent entry point into the IT industry, where you will be responsible for providing technical assistance and support to users, troubleshooting hardware and software issues, and ensuring smooth IT operations. Working within a hybrid model, you will balance in-office collaboration with the flexibility of remote work. You will gain invaluable experience across various IT domains, contributing to a seamless technology experience for all employees. This is a prime opportunity for graduates passionate about technology and problem-solving to kick-start a rewarding career in IT support and systems administration.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and remote access tools.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Assist in managing IT inventory and asset tracking.
• Document technical issues and resolutions in a knowledge base.

Requirements

• A recent degree or diploma in Information Technology, Computer Science, or a related technical field.
• Fundamental understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Strong problem-solving and analytical skills.
• Excellent customer service and communication skills, both in-person and remotely.
• Ability to work effectively in a hybrid environment and manage time efficiently.

Benefits

• Competitive graduate salary and opportunities for overtime pay.
• Hybrid work arrangement offering flexibility.
• Comprehensive training on IT systems, troubleshooting, and customer support.
• Exposure to diverse IT infrastructure and technologies.
• Potential for career advancement into specialized IT roles within Sandton .