Job: Graduate IT Support Technician

Company : Cambrilearn; Sandton; On-site; ZAR 78,000 - 112,000; Full time

Job summary

Cambrilearn seeks a Graduate IT Support Technician based in Johannesburg, ready to support the IT team, troubleshoot basic issues, manage hardware, and aid staff onboarding and offboarding. The role emphasizes learning and gradually increasing independence in handling technical challenges.

The position is designed for recent graduates and will involve documenting solutions and contributing to knowledge bases while working from the Sandton office as needed.

Qualifications

• Completed qualification in Computer Engineering
• Completed qualification in Business Information Technology
• Diploma in Systems Support or Technical Support at NQF Level 5 or higher
• Accredited IT support or systems administration certificate such as CompTIA A+ or N+ advantageous

Responsibilities

• Assist in responding to first-line support requests across staff devices and software platforms
• Troubleshoot basic user issues including password resets, authentication problems, laptop and peripheral setup, email/calendar access, and network connectivity
• Prepare, configure, and maintain laptops and related hardware
• Support onboarding and offboarding including account setup, equipment issuing, and returns
• Maintain and update the company IT asset register
• Escalate complex issues to the IT Support Engineer
• Document solutions and contribute to internal knowledge bases
• Participate in guided learning to grow technical capability and independence

Education

Completed qualification in Computer Engineering

Completed qualification in Business Information Technology

NQF Level 5 or higher diploma in Systems Support or Technical Support

Job description

The Graduate IT Support Technician plays a vital role in assisting the IT Support Engineer with daily support requests, troubleshooting basic technical issues, managing hardware, and ensuring smooth staff onboarding and offboarding processes. This entry-level position is designed for recent graduates eager to build a career in IT support and technical operations. The role requires the applicant to be based in Johannesburg and available to work from the Sandton office when needed. The technician will contribute to system upkeep, documentation, and guided learning while gradually developing independence in handling technical challenges.

Responsibilities

• Assist in responding to first-line support requests across staff devices and software platforms
• Troubleshoot basic user issues such as password resets, authentication problems, laptop and peripheral setup, email and calendar access issues, and network connectivity problems
• Prepare, configure, and maintain laptops and related hardware
• Support employee onboarding and offboarding including account setup, equipment issuing, and returns
• Maintain and update the company IT asset register
• Escalate complex or recurring issues to the IT Support Engineer
• Document solutions and contribute to internal support knowledge bases
• Participate in guided learning to grow technical capability and independence

Qualifications

• Completed qualification in Computer Engineering
• Completed qualification in Business Information Technology
• Completed Systems Support or Technical Support diploma at NQF Level 5 or higher
• Accredited IT support or systems administration certificate program such as CompTIA A+ or N+ advantageous

Hiring organization

Cambrilearn

Employment Type: internship

Job Location: Sandton, Gauteng, South Africa