Senior IT Support Specialist

Placements24; Sandton; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work model

Medical, dental, retirement benefits

Professional development opportunities

Job summary

Placements24 in Sandton is seeking a Senior IT Support Specialist to lead and manage IT support operations. You will oversee complex hardware, software, and network issues, ensure reliable systems, and mentor junior staff.

This role focuses on security, disaster recovery, policy development, and vendor management, with a hands-on approach to improve infrastructure while supporting a diverse user base. A Bachelor's degree and 5+ years' IT support experience are required.

Qualifications

• Bachelor's degree in Information Technology, Computer Science or related field.
• 5+ years in IT support with at least 2 years in a senior/lead role.
• Strong knowledge of operating systems, networking and cybersecurity.
• Proven experience with server administration, virtualization and cloud platforms.

Responsibilities

• Provide advanced technical support for complex hardware, software and network issues.
• Oversee installation, configuration and maintenance of IT systems.
• Develop and implement IT policies, procedures and best practices.
• Mentor and guide junior IT staff, fostering skill development.
• Manage vendor relationships and evaluate new technologies.

Skills

Leadership

Communication

Vendor management

Cybersecurity

IT support

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Server administration

Virtualization

Cloud platforms

Job description

About the Role

Our client is seeking a highly experienced Senior IT Support Specialist to lead and manage their IT support operations in Sandton . This advanced role requires a proactive individual capable of handling complex technical challenges, mentoring junior staff, and contributing to the strategic direction of IT infrastructure. You will be responsible for ensuring the reliability, security, and efficiency of our client's IT systems, supporting a diverse user base. This is a key position for an IT professional looking to leverage their expertise in a dynamic and growth-oriented environment in the heart of Gauteng .

Key Responsibilities

• Provide advanced technical support for complex hardware, software, and network issues.
• Oversee the installation, configuration, and maintenance of IT systems and infrastructure.
• Develop and implement IT policies, procedures, and best practices.
• Mentor and guide junior IT support staff, fostering skill development.
• Manage vendor relationships and evaluate new technologies and solutions.
• Ensure data security and disaster recovery plans are in place and effective.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 5+ years of experience in IT support , with at least 2 years in a senior or lead capacity.
• In-depth knowledge of operating systems, networking, and cybersecurity principles.
• Proven experience with server administration, virtualization, and cloud platforms.
• Strong leadership, project management, and problem-solving skills.
• Excellent communication and interpersonal abilities, with the capacity to train and advise users.

Benefits

• Highly competitive salary and performance-based bonus structure.
• Hybrid work flexibility, balancing office and remote work.
• Comprehensive medical, dental, and retirement benefits.
• Significant opportunities for professional development and certifications.
• A challenging and rewarding role within a leading company in Sandton .