Graduate IT Support Specialist

Placements24; Upington; On-site; ZAR 150,000 - 220,000; Full time

Benefits offered by this job

Competitive graduate salary

Comprehensive training in IT support

Exposure to diverse IT environments

Hands-on end-user support experience

Collaborative team environment

Job summary

Placements24 is seeking enthusiastic graduates for an entry-level Graduate IT Support Specialist role in Mahikeng. You will provide frontline helpdesk support for hardware, software, and networks, ensuring timely resolution and high user satisfaction in a corporate setting.

The position offers comprehensive training, exposure to diverse IT environments, and opportunities for advancement within a collaborative team focused on technical excellence.

Qualifications

• A Bachelor's degree in Information Technology, Computer Science, or a related field.
• Basic understanding of computer hardware, operating systems (Windows/macOS), and network protocols.
• Familiarity with troubleshooting common IT issues.
• Excellent customer service and communication skills.
• Strong problem-solving abilities and attention to detail.
• A willingness to learn and adapt to new technologies.

Responsibilities

• Provide first-level technical support to end-users via phone, email, or in person.
• Install, configure, and maintain hardware and software systems.
• Troubleshoot and resolve IT-related issues, including network connectivity and user accounts.
• Document all support requests and resolutions in the helpdesk system.
• Assist in managing IT assets and inventory.
• Escalate complex issues to senior IT staff when necessary.

Skills

Customer service

Communication

Problem solving

Attention to detail

Willingness to learn

Education

Bachelor's degree in Information Technology or Computer Science

Job description

About the Role

Our client is seeking enthusiastic and technically adept graduates to join their team as Graduate IT Support Specialists in Mahikeng . This role is essential for maintaining the smooth operation of the company's IT infrastructure. You will provide technical assistance and support for internal hardware, software, and network issues, ensuring timely resolution and high user satisfaction. This is a fantastic entry-level position for individuals passionate about technology, problem-solving, and supporting end-users in a corporate environment.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, or in person.
• Install, configure, and maintain hardware and software systems.
• Troubleshoot and resolve IT-related issues, including network connectivity and user accounts.
• Document all support requests and resolutions in the helpdesk system.
• Assist in managing IT assets and inventory.
• Escalate complex issues to senior IT staff when necessary.

Requirements

• A Bachelor's degree in Information Technology, Computer Science, or a related field.
• Basic understanding of computer hardware, operating systems (Windows/macOS), and network protocols.
• Familiarity with troubleshooting common IT issues.
• Excellent customer service and communication skills.
• Strong problem-solving abilities and attention to detail.
• A willingness to learn and adapt to new technologies.

Benefits

• Competitive graduate salary and opportunities for advancement.
• Comprehensive training in IT support and systems administration.
• Exposure to various IT environments and technologies within the company.
• Hands-on experience supporting users in a dynamic business setting in Mahikeng .
• A collaborative team environment focused on technical excellence.