Apprentice IT Support Technician

Placements24; Sandton; On-site; ZAR 67,000 - 100,000; Full time

Benefits offered by this job

Apprenticeship stipend

On-the-job training

IT certifications

Career progression

Job summary

Placements24 is seeking candidates to train as Apprentice IT Support Technicians in Sandton. This apprenticeship offers hands-on experience with hardware, software, networking and troubleshooting, serving as a critical entry point into IT.

You will gain skills through on-the-job training and pursue IT certifications as part of structured career growth. The role emphasizes first-line user support, learning across IT infrastructure, and collaboration with senior staff to upgrade systems and

Qualifications

• Foundational IT knowledge and interest in technology.
• Willingness to pursue IT certifications during apprenticeship.
• Strong problem-solving and communication skills.

Responsibilities

• Provide end-user technical assistance for hardware, software, and network issues.
• Install, configure, and troubleshoot desktop computers, printers, and peripherals.
• Log and resolve help desk tickets with clear documentation.
• Assist with network setup, user accounts, and software updates.
• Perform basic system maintenance and protect IT assets.
• Collaborate with senior IT staff on projects and upgrades.

Skills

IT Support

Hardware basics

Networking basics

Troubleshooting

Customer service

Education

Matriculation

Job description

About the Role

Our client is seeking technically inclined individuals to train as Apprentice IT Support Technicians in Sandton . This apprenticeship provides a critical entry point into the IT field, focusing on providing first-line support to users and maintaining the company's IT infrastructure. You will gain hands-on experience with hardware, software, networking, and troubleshooting common IT issues. This role is perfect for those passionate about technology, eager to learn, and seeking a structured career path in IT support and systems administration.

Key Responsibilities

• Provide technical assistance and support to end-users for computer hardware, software, and network issues.
• Install, configure, and troubleshoot desktop computers, printers, and other peripherals.
• Respond to help desk tickets, documenting issues and resolutions clearly.
• Assist with network setup, user account management, and software updates.
• Perform basic system maintenance and ensure the security of IT assets.
• Collaborate with senior IT staff on projects and system upgrades.

Requirements

• Matriculation or equivalent, with a strong interest in information technology.
• Foundational knowledge of computer hardware, operating systems (Windows/macOS), and basic networking concepts.
• Excellent problem-solving skills and a methodical approach to troubleshooting.
• Good communication and interpersonal skills for assisting users.
• Ability to work independently and as part of a team.
• Willingness to pursue relevant IT certifications as part of the apprenticeship.

Benefits

• Competitive apprenticeship stipend with excellent growth potential.
• Comprehensive on-the-job training in IT support and troubleshooting.
• Exposure to various IT systems, hardware, and software.
• Opportunity to achieve industry-recognized IT certifications.
• Clear career progression path within the IT department.