Graduate IT Support Technician - Help Desk Role

Placements24; Polokwane; Hybrid; ZAR 140,000 - 240,000; Full time

Benefits offered by this job

IT training

Mentorship from IT pros

Career progression

Hybrid work model

Diverse technologies exposure

Supportive team environment

Job summary

Placements24 is seeking a proactive Graduate IT Support Technician in Polokwane, Limpopo. The role combines hands-on end-user support with network administration tasks in a hybrid setup, balancing in-office interaction and remote work for flexibility.

You will join a growth-focused team, receive comprehensive IT training, and pursue certifications while developing practical skills across hardware, software, and networking in a supportive environment.

Qualifications

• Recent IT graduate with a degree or diploma in IT/CS or related field.
• Strong hardware, OS (Windows/macOS) and software knowledge.
• Familiarity with TCP/IP, DNS, DHCP and basic networking.
• Good problem-solving and customer service abilities.

Responsibilities

• Provide first-level IT support to end-users via phone, email, or remote.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain hardware, software, and peripherals.
• Manage user accounts and permissions.
• Assist with network troubleshooting and connectivity issues.
• Escalate unresolved issues to senior IT staff.
• Maintain IT inventory and asset records.
• Document IT support procedures and solutions.
• Participate in IT projects and system rollouts.
• Provide basic end-user training on IT systems and apps.

Skills

Problem solving

Communication

Team player

Hybrid work adapt

Willingness to learn

Education

Bachelor's or Diploma in IT/CS

Tools

Remote support tools

Networking basics

Job description

About the Role

Our client, a growing diversified company operating in various sectors, is seeking proactive and technically adept Graduate IT Support Technicians. This role is perfect for recent IT graduates looking to launch their careers in technical support and network administration. You will be responsible for providing first-line IT support, resolving hardware and software issues, and ensuring the smooth operation of our client's IT infrastructure. The position is based in Polokwane, Limpopo , and operates on a Hybrid model, requiring some days in the office for hands-on support and collaborative tasks, with the flexibility of remote work for other days. Our client is committed to nurturing new talent, offering comprehensive training, certifications, and opportunities for professional development. You will work alongside experienced IT professionals, gaining exposure to a wide range of technologies and systems. This is a fantastic opportunity to develop essential IT skills in a supportive and dynamic environment. We are looking for individuals with a passion for technology and a dedication to providing excellent user support. The Hybrid work arrangement balances the need for in-person team collaboration and direct user assistance with the convenience and flexibility of remote work. Join us to build a solid foundation in IT support and advance your career in technology.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, or remote assistance.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Manage user accounts and permissions.
• Assist with network troubleshooting and connectivity issues.
• Escalate unresolved issues to senior IT staff.
• Maintain IT inventory and asset management records.
• Document IT support procedures and solutions.
• Participate in IT projects, such as system upgrades and rollouts.
• Provide basic training to end-users on IT systems and applications.

Requirements

• A recent graduate with a degree or diploma in Information Technology, Computer Science, or a related field.
• Strong understanding of computer hardware, operating systems (Windows, macOS), and software applications.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Excellent problem-solving and troubleshooting skills.
• Good communication and customer service skills.
• Ability to work independently and as part of a team in a Hybrid setting.
• A strong desire to learn and grow in the IT field.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
• Experience with remote support tools is advantageous.
• Patience and a methodical approach to problem-solving.

Benefits

• Comprehensive IT training and opportunities for certifications.
• Mentorship from experienced IT professionals.
• Career progression opportunities within the IT department.
• Competitive entry-level salary.
• Hybrid work model offering flexibility.
• Exposure to a diverse range of technologies and systems.
• A supportive and collaborative work environment.
• Opportunity to contribute to critical IT infrastructure.
• Team activities and professional development workshops.