Administrative Officer, Facilities & Help Desk

Edupstairs; Polokwane; Hybrid; ZAR 150,000 - 230,000; Full time

Benefits offered by this job

Hybrid work

Job summary

Edupstairs in Polokwane, Limpopo, is seeking a Graduate IT Support Technician to deliver first-line IT support and help desk services in a hybrid office setting. You will troubleshoot hardware and software issues, assist with network administration, and support users across the IT infrastructure.

As a recently graduated professional, you will benefit from comprehensive training, mentorship, and opportunities for professional development while gaining exposure to a wide range of technologies and

Qualifications

• Degree or diploma in Information Technology, Computer Science, or related field.
• Strong knowledge of computer hardware, operating systems (Windows, macOS) and software.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Excellent problem-solving and troubleshooting skills.
• Good communication and customer service skills.
• Willingness to work in a Hybrid setting.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
• Experience with remote support tools is advantageous.
• Patience and a methodical approach to solving problems.

Responsibilities

• Provide first-level technical support to end-users via phone, email, or remote assistance.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Manage user accounts and permissions.
• Assist with network troubleshooting and connectivity issues.
• Escalate unresolved issues to senior IT staff.
• Maintain IT inventory and asset management records.
• Document IT support procedures and solutions.
• Participate in IT projects, such as system upgrades and rollouts.
• Provide basic training to end-users on IT systems and applications.

Skills

IT knowledge

Hardware & OS

Networking concepts

Troubleshooting

Communication skills

Hybrid work

Teamwork

Education

Degree or diploma in IT

Job description

Graduate IT Support Technician - Help Desk Role

About the Role Our client, a growing diversified company operating in various sectors, is seeking proactive and technically adept Graduate IT Support Technicians. This role is perfect for recent IT graduates looking to launch their careers in technical support and network administration. You will be responsible for providing first‑line IT support, resolving hardware and software issues, and ensuring the smooth operation of our client's IT infrastructure. The position is based in Polokwane, Limpopo , and operates on a Hybrid model, requiring some days in the office for hands‑on support and collaborative tasks, with the flexibility of remote work for other days. Our client is committed to nurturing new talent, offering comprehensive training, certifications, and opportunities for professional development. You will work alongside experienced IT professionals, gaining exposure to a wide range of technologies and systems. This is a fantastic opportunity to develop essential IT skills in a supportive and dynamic environment. We are looking for individuals with a passion for technology and a dedication to providing excellent user support. The Hybrid work arrangement balances the need for in‑person team collaboration and direct user assistance with the convenience and flexibility of remote work. Join us to build a solid foundation in IT support and advance your career in technology.

Key Responsibilities

• Provide first-level technical support to end‑users via phone, email, or remote assistance.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Manage user accounts and permissions.
• Assist with network troubleshooting and connectivity issues.
• Escalate unresolved issues to senior IT staff.
• Maintain IT inventory and asset management records.
• Document IT support procedures and solutions.
• Participate in IT projects, such as system upgrades and rollouts.
• Provide basic training to end‑users on IT systems and applications.

Requirements

• A recent graduate with a degree or diploma in Information Technology, Computer Science, or a related field.
• Strong understanding of computer hardware, operating systems (Windows, macOS), and software applications.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Excellent problem‑solving and troubleshooting skills.
• Good communication and customer service skills.
• Ability to work independently and as part of a team in a Hybrid setting.
• A strong desire to learn and grow in the IT field.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
• Experience with remote support tools is advantageous.
• Patience and a methodical approach to problem‑solving.

Benefits

• Comprehensive IT training and opportunities for certifications.
• Mentorship from experienced IT professionals.
• Career progression opportunities within the IT department.
• Competitive entry‑level salary.
• Hybrid work model offering flexibility.
• Exposure to a diverse range of technologies and systems.
• A supportive and collaborative work environment.
• Opportunity to contribute to critical IT infrastructure.
• Team activities and professional development workshops.