Helpdesk Support Analyst - Hybrid

Placements24; Polokwane; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work arrangement

Health benefits

IT training opportunities

Modern office facilities

Job summary

Placements24 is seeking a skilled Helpdesk Support Analyst for a hybrid role in Polokwane, Limpopo, ZA. You will troubleshoot hardware, software, and network issues while supporting end-users and maintaining IT infrastructure. A strong communicator with 2+ years of experience is essential, with on-site days as required.

Join a dynamic team offering growth, IT training opportunities, and a collaborative office environment with hybrid flexibility.

Qualifications

• Minimum 2 years in a helpdesk or technical support role.
• Strong hardware/software troubleshooting skills.
• Experience with network troubleshooting and support.
• Proficient in using helpdesk ticketing systems.
• Excellent communication and customer service skills.
• Able to work on-site in Polokwane on designated days.
• Relevant IT certifications are a plus.

Responsibilities

• Respond to helpdesk tickets via phone, email, and remote tools.
• Diagnose and resolve hardware and software issues.
• Install and maintain hardware, software, systems, networks, printers, and scanners.
• Provide end-user support and timely issue resolution.
• Escalate complex problems to senior IT staff.
• Document support activities and knowledge base.
• Assist with user account management and access permissions.
• Participate in in-office sessions for team collaboration.

Skills

Helpdesk support

Network troubleshooting

Windows & macOS

Ticketing systems

Customer service

Hybrid/onsite collaboration

Education

CompTIA A+

CompTIA Network+

Job description

About the Role

Our client is seeking a skilled Helpdesk Support Analyst to join their team in Polokwane, Limpopo, ZA . This position offers a hybrid work arrangement, providing a balance between remote work flexibility and essential in-office collaboration. You will be responsible for providing technical assistance and support to users, resolving hardware, software, and network issues. This role is crucial for maintaining the smooth operation of our client's IT infrastructure. The ideal candidate is proficient in troubleshooting, possesses excellent communication skills, and is dedicated to ensuring user satisfaction. Join a dynamic team where your technical expertise will be highly valued. We are committed to creating a supportive and growth-oriented environment for our employees.

Key Responsibilities

• Respond to helpdesk tickets and user requests via phone, email, and remote access tools.
• Diagnose and resolve technical hardware and software issues.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Provide technical support to end-users, ensuring timely resolution of issues.
• Escalate complex technical problems to senior IT staff or relevant departments.
• Document support activities, solutions, and technical knowledge in the helpdesk system.
• Assist with user account management and access permissions.
• Contribute to the development and maintenance of IT support documentation and knowledge base.
• Participate in scheduled in-office sessions in Polokwane for team collaboration and critical tasks.

Requirements

• Minimum of 2 years of experience in a helpdesk or technical support role.
• Solid understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Experience with network troubleshooting and support.
• Proficiency in using helpdesk ticketing systems.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Ability to work effectively both independently and as part of a hybrid team.
• Must be able to work on-site in Polokwane, Limpopo, ZA on designated days.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.

Benefits

• Competitive salary package.
• Hybrid work flexibility.
• Opportunities for IT training and certifications.
• Health and wellness benefits.
• Collaborative and professional work environment.
• Access to modern office facilities.
• Potential for career growth in IT.