Graduate IT Support Technician

Placements24; LegKraal Gate; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive starting salary

Comprehensive training and development

Mentorship from IT professionals

Exposure to diverse IT environments

Certification opportunities

Job summary

Placements24 is seeking a Graduate IT Support Technician to join our Mahikeng, North West office. You will provide first-line support to end-users, troubleshoot hardware, software, and network issues, and help maintain operating systems and applications.

You will manage user accounts in Active Directory, assist with network tasks, and document solutions. This role offers hands-on learning and a clear career path in IT support.

Qualifications

• Bachelor's or Diploma in IT/CS or related field.
• Foundational knowledge of hardware, OS (Windows/macOS), and common software.
• Basic networking concepts (TCP/IP, DNS, DHCP).
• Familiarity with AD and user account management.
• Strong problem-solving and troubleshooting abilities.
• Excellent customer service and communication skills.
• Ability to work under pressure and manage multiple priorities.
• Eagerness to learn and adapt to new technologies.
• Team player with a proactive attitude.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are advantageous.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Troubleshoot hardware, software, and network issues on desktops, laptops, and printers.
• Install, configure, and maintain operating systems and software applications.
• Manage user accounts, permissions, and access rights in Active Directory.
• Assist with network setup, troubleshooting, and maintenance tasks.
• Respond to and resolve help desk tickets in a timely manner.
• Document technical solutions and create user guides for common issues.
• Perform regular system maintenance, updates, and security checks.
• Escalate complex issues to senior IT staff when necessary.
• Contribute to continuous improvement of IT support processes and procedures.

Skills

IT support

Active Directory

Windows/macOS

Networking basics

Customer service

Troubleshooting

Help desk

Team player

Education

Diploma or Bachelor's degree in IT

Tools

Active Directory

Job description

Our client, a dynamic technology solutions provider with operations in Mahikeng, North West, is actively recruiting Graduate IT Support Technicians. This role is crucial for ensuring the smooth operation of our IT infrastructure and providing timely technical assistance to our internal users. You will be responsible for troubleshooting hardware and software issues, managing user accounts, and supporting network connectivity. This is an excellent opportunity for recent graduates to build a solid foundation in IT support, gaining exposure to a wide range of technologies and developing problem-solving skills in a hands-on environment. The position is based at our Mahikeng, North West office, offering a collaborative setting for learning and career advancement within the IT sector.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Troubleshoot hardware, software, and network issues on desktops, laptops, and printers.
• Install, configure, and maintain operating systems and various software applications.
• Manage user accounts, permissions, and access rights in Active Directory.
• Assist with network setup, troubleshooting, and maintenance tasks.
• Respond to and resolve help desk tickets in a timely and efficient manner.
• Document technical solutions and create user guides for common issues.
• Perform regular system maintenance, updates, and security checks.
• Escalate complex issues to senior IT staff when necessary.
• Contribute to the continuous improvement of IT support processes and procedures.

Requirements

• National Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Foundational knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Familiarity with Active Directory and user account management.
• Strong problem-solving and troubleshooting skills.
• Excellent customer service and communication skills.
• Ability to work under pressure and manage multiple priorities.
• Eagerness to learn and adapt to new technologies.
• Team player with a proactive attitude.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are advantageous.

Benefits

• Competitive starting salary and opportunities for advancement.
• Comprehensive training and professional development programs.
• Exposure to diverse IT environments and technologies.
• Mentorship from experienced IT professionals.
• Supportive and collaborative team atmosphere.
• Opportunities to gain industry-recognized certifications.
• Contribution to maintaining a stable and efficient IT infrastructure.