IT Support Analyst - Network & Systems

Placements24; LegKraal Gate; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical aid

Pension fund

Job summary

Placements24 is seeking an experienced IT Support Analyst to join our client’s infrastructure support team in Mahikeng, North West. The role focuses on maintaining system health, security, and performance while delivering quality end-user support in a hybrid work setting.

You will install, configure, and manage Windows Server environments, Active Directory, and network devices, troubleshoot issues, and contribute to IT security and disaster recovery planning while collaborating with colleagues

Qualifications

• 3+ years of IT support, network or systems administration.
• Experience with Windows Server, Active Directory, DNS and DHCP.
• Hybrid work readiness and strong communication.

Responsibilities

• Provide technical support for hardware, software, and network issues.
• Install and maintain servers, workstations, and network devices.
• Manage user accounts and access controls in Active Directory.
• Enforce IT security policies and perform backups and DR planning.
• Document configurations and support procedures.

Skills

Windows Server

Active Directory

Networking

Troubleshooting

Communication

Hybrid work

Education

CompTIA Network+

MCSA

Tools

VMware

Hyper-V

Job description

About the Role

Our client, a prominent enterprise solutions provider, is seeking an experienced IT Support Analyst to enhance their IT infrastructure support team in Mahikeng, North West . This role requires a blend of technical expertise in networking and systems administration, coupled with strong user support skills. The Analyst will be responsible for maintaining the health, security, and performance of the company's IT environment, ensuring minimal disruption to business operations. This is a key position for someone looking to make a significant impact within a growing organization and contribute to the technological advancement in the North West region.

Key Responsibilities

• Provide technical support for hardware, software, and network issues for end-users across the organization.
• Install, configure, and maintain servers, workstations, and network devices.
• Monitor network performance and troubleshoot connectivity issues to ensure optimal operation.
• Manage user accounts, permissions, and access controls within Active Directory and other systems.
• Implement and enforce IT security policies and procedures to protect company data.
• Perform regular system backups and disaster recovery planning.
• Diagnose and resolve hardware and software malfunctions, escalating to senior IT staff when necessary.
• Develop and update IT documentation, including system configurations and support procedures.
• Assist with IT asset management and procurement of new hardware and software.
• Provide training and guidance to end-users on IT best practices.

Requirements

• Minimum of 3 years of experience in IT support, network administration, or systems administration.
• Proficiency in Windows Server environments, Active Directory, and Group Policy management.
• Strong knowledge of network protocols (TCP/IP, DNS, DHCP) and network hardware (routers, switches, firewalls).
• Experience with virtualization technologies (e.g., VMware, Hyper-V) is advantageous.
• Familiarity with cybersecurity best practices and endpoint protection solutions.
• Excellent troubleshooting and problem-solving skills.
• Effective communication and interpersonal abilities to interact with users at all levels.
• Ability to work both independently and collaboratively in a hybrid work environment.
• Relevant IT certifications (e.g., CompTIA Network+, MCSA) are highly desirable.
• Reside within or be willing to commute to Mahikeng, North West .

Benefits

• A competitive annual salary ranging from R .
• Hybrid work arrangement offering flexibility between office and remote work.
• Opportunities for professional development and acquiring advanced IT certifications.
• Exposure to a diverse range of IT infrastructure and technologies.
• A stable and supportive work environment within a reputable company.
• Contribute to critical IT operations in the North West province.
• Standard employee benefits including medical aid and pension fund.