Graduate IT Support Specialist — Hybrid Role

Placements24; Upington; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Hands-on IT experience

Mentorship from IT professionals

Hybrid work model

Career advancement opportunities

Job summary

WhatJobs Direct is seeking a Graduate Technical Support Specialist for a hybrid role based in Upington, Northern Cape. You will provide high-level technical assistance, diagnose hardware and software issues, and ensure customer satisfaction.

This entry-level position offers opportunities to work with the IT team, grow skills, and contribute to process improvements. You will troubleshoot across hardware, OS, and network areas, and document resolutions while collaborating with senior staff.

Qualifications

• Bachelor's degree or Diploma in IT, Computer Science, or a related field.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Willingness to work in a hybrid model and Upington office.

Responsibilities

• Provide first-line technical support to end-users via phone, email, and remote access tools.
• Diagnose and resolve hardware, software, and network issues.
• Escalate complex problems to senior technical staff when necessary.
• Install, configure, and maintain hardware and software applications.
• Document technical issues and resolutions in a knowledge base.
• Assist users with basic troubleshooting and usage guidance.
• Perform routine system checks and maintenance.
• Contribute to the improvement of support documentation and processes.

Skills

Hardware knowledge

OS familiarity

Troubleshooting

Customer service

Teamwork

Education

Bachelor's or Diploma in IT/CS

Job description

WhatJobs Direct is seeking a Graduate Technical Support Specialist for a hybrid role based in Upington, Northern Cape. You will provide high-level technical assistance, diagnose hardware and software issues, and ensure customer satisfaction.

This entry-level position offers opportunities to work with the IT team, grow skills, and contribute to process improvements. You will troubleshoot across hardware, OS, and network areas, and document resolutions while collaborating with senior staff.