Graduate IT Support Technician — Hybrid, Mentorship

Placements24; Randburg; Hybrid; ZAR 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Hybrid work arrangement

On-the-job training

IT certification opportunities (e.g.,/

Mentorship from experienced IT pros

Zusammenfassung

Placements24 in Randburg, Gauteng seeks a Graduate IT Support Technician to join its growing technical support team. This entry-level role offers hands-on experience across hardware, software, and network issues, with a mix of in-office and remote assistance.

You will work with senior IT staff, troubleshoot, set up new workstations, and document solutions. The position emphasizes customer focus, strong communication, and a willingness to learn, with comprehensive on-the-job training and

Qualifikationen

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Basic understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Excellent troubleshooting and problem-solving skills.
• Strong customer service and interpersonal skills.
• Good written and verbal communication abilities.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies.
• Must be eligible to work in South Africa.
• Experience with IT ticketing systems is a plus.

Aufgaben

• Provide first-level help desk support to end-users via phone, email, and remote assistance tools.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Troubleshoot and resolve technical issues related to operating systems, applications, and hardware.
• Manage user accounts, permissions, and access rights.
• Perform regular system maintenance, updates, and backups.
• Assist in the setup and configuration of new employee workstations.
• Document technical procedures, solutions, and support requests in a ticketing system.
• Escalate complex issues to senior IT staff or relevant vendors.
• Educate users on basic IT best practices and system usage.
• Contribute to IT asset management and inventory.

Kenntnisse

Customer service

Communication

Teamwork

Troubleshooting

Problem-solving

Willingness to learn

Ausbildung

Diploma or Bachelor's in IT/CS

Tools

IT Ticketing System

Jobbeschreibung

Placements24 in Randburg, Gauteng seeks a Graduate IT Support Technician to join its growing technical support team. This entry-level role offers hands-on experience across hardware, software, and network issues, with a mix of in-office and remote assistance.

You will work with senior IT staff, troubleshoot, set up new workstations, and document solutions. The position emphasizes customer focus, strong communication, and a willingness to learn, with comprehensive on-the-job training and