Graduate IT Support Specialist - Network Administration

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

On-the-job training

Certification opportunities

Job summary

Placements24 is seeking a Graduate IT Support Specialist to join the client’s technical support team in Mahikeng, North West. This hybrid role blends office presence with remote flexibility, ideal for recent IT graduates to grow skills in network administration, system troubleshooting, and end-user support.

You will provide user-focused tech support, install and maintain hardware/software, manage accounts, assist in network monitoring, and document IT procedures to improve operations across

Qualifications

• Bachelor's degree or National Diploma in IT or related field.
• Strong problem-solving and troubleshooting skills.
• Excellent customer service orientation.

Responsibilities

• Provide technical support to end-users via phone, email, and in-person.
• Install, configure, and maintain computer hardware, software, and network devices.
• Troubleshoot and resolve hardware, software, and network issues promptly.
• Manage user accounts, permissions, and access rights.
• Assist in network monitoring and maintenance to ensure optimal performance.
• Perform routine system updates and security patches.
• Document IT procedures, solutions, and user guides.
• Support the implementation of new IT solutions and projects.
• Maintain an inventory of IT equipment and software licenses.
• Escalate complex issues to senior IT staff when necessary.
• Ensure compliance with IT policies and security best practices.

Skills

Customer service mindset

Problem solving

Teamwork

Education

Bachelor's degree or National Diploma in IT

Tools

IT ticketing systems

Job description

Our client, a growing IT services provider, is seeking a tech-savvy and customer-focused Graduate IT Support Specialist to join their technical support team in Mahikeng, North West . This role is perfect for recent IT graduates eager to develop their skills in network administration, system troubleshooting, and end-user support. You will be responsible for maintaining and improving our client's IT infrastructure, ensuring seamless operations for their diverse clientele. This position offers a fantastic learning environment with exposure to a wide range of technologies and systems. The role involves a hybrid work arrangement, requiring presence in the office and offering remote work flexibility.

Key Responsibilities

• Provide technical support to end-users via phone, email, and in-person.
• Install, configure, and maintain computer hardware, software, and network devices.
• Troubleshoot and resolve hardware, software, and network issues promptly.
• Manage user accounts, permissions, and access rights.
• Assist in network monitoring and maintenance to ensure optimal performance.
• Perform routine system updates and security patches.
• Document IT procedures, solutions, and user guides.
• Support the implementation of new IT solutions and projects.
• Maintain an inventory of IT equipment and software licenses.
• Escalate complex issues to senior IT staff when necessary.
• Ensure compliance with IT policies and security best practices.

Requirements

• Bachelor's degree or National Diploma in Information Technology, Computer Science, or a related field.
• Strong understanding of computer hardware, operating systems (Windows, macOS), and software applications.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP) and network hardware.
• Experience with IT support ticketing systems is a plus.
• Excellent problem-solving and troubleshooting skills.
• Strong customer service orientation and interpersonal skills.
• Ability to work effectively in a team and independently.
• Willingness to learn and stay updated with IT trends and technologies.
• Must be comfortable with a hybrid work schedule in the Mahikeng, North West area.
• Possess excellent written and verbal communication skills.

Benefits

Our client offers a competitive starting salary and a comprehensive benefits package. You will receive extensive on-the-job training and opportunities for certifications (e.g., CompTIA A+, Network+). The Mahikeng, North West office provides a dynamic and collaborative workspace, enhanced by the flexibility of a hybrid model. This role offers exposure to a broad spectrum of IT infrastructure and challenges, providing excellent career development opportunities. Our client is committed to employee growth and offers pathways for advancement into specialized IT roles, such as network administration or cybersecurity.