Graduate IT Support Specialist

Placements24; Bloemfontein; Hybride; ZAR 180 000 - 280 000; Plein temps

Avantages offerts par ce poste

Competitive salary for remote role

Flexible remote working arrangements

Comprehensive training and support for

career growth in IT

Exposure to diverse IT challenges and技

Résumé du poste

Placements24 is seeking a dedicated Graduate IT Support Specialist to join the IT team in a fully remote capacity. You will troubleshoot technical issues, manage IT infrastructure, and ensure smooth operations across the organization.

This role offers broad exposure to IT support, network administration, and system maintenance while enabling remote collaboration and professional development. Ideal candidates hold an IT-related diploma or bachelor’s degree, are comfortable with Windows and macOS,

Qualifications

• Diploma or Bachelor's degree in IT or a related field.
• Foundational knowledge of Windows and macOS operating systems.
• Understanding of TCP/IP, DNS, DHCP.
• Experience troubleshooting common hardware and software issues.
• Strong customer service skills and a patient demeanor.

Responsabilités

• Provide first-line technical support to end-users via remote channels.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and peripherals.
• Manage user accounts and permissions within the IT infrastructure.
• Document IT procedures and support requests in the ticketing system.

Connaissances

Troubleshooting

Customer service

Remote support

Communication

Formation

Diploma in IT

Bachelor's degree in IT/CS

Outils

Windows

macOS

Description du poste

Our client is looking for a dedicated and technically adept Graduate IT Support Specialist to join their expanding IT team, operating remotely. This role is perfect for individuals passionate about technology and eager to provide essential support to users across the organization. You will be responsible for troubleshooting technical issues, managing IT infrastructure, and ensuring smooth technological operations. This is an excellent opportunity to gain broad experience in IT support, network administration, and system maintenance within a company that embraces remote work and fosters professional development.

Key Responsibilities

• Provide first-line technical support to end-users via remote channels (phone, email, chat).
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and maintain computer systems and peripherals.
• Manage user accounts and permissions within the IT infrastructure.
• Document IT procedures, solutions, and support requests in the ticketing system.

Requirements

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Fundamental knowledge of operating systems (Windows, macOS).
• Understanding of network concepts (TCP/IP, DNS, DHCP).
• Experience with troubleshooting common hardware and software problems.
• Strong customer service skills and a patient demeanor.

Benefits

• Competitive salary package for a remote role.
• Flexible remote working arrangements.
• Comprehensive training and support for career growth in IT.
• Exposure to diverse IT challenges and technologies.
• A supportive and collaborative virtual team environment.