Graduate IT Support Specialist

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Certifications support

Remote work

Job summary

Placements24 seeks a proactive Graduate IT Support Specialist to join its IT department in a fully remote role. You will troubleshoot hardware and software issues, manage user accounts, and contribute to maintaining a stable IT infrastructure across the organization.

The ideal candidate holds a Bachelor's degree in Information Technology or Computer Science, demonstrates strong communication skills, and can work independently in a remote environment with a customer-service focus.

Qualifications

• Bachelor's degree in IT, CS, or related field required.
• Fundamental knowledge of Windows and macOS and common software applications.
• Familiarity with basic network concepts and troubleshooting.
• Excellent problem-solving skills and customer service orientation.
• Strong communication skills essential for remote support.
• Ability to work independently in a remote environment.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and chat.
• Troubleshoot hardware, software, and network issues.
• Install, configure, and maintain computer systems and applications.
• Manage user accounts, permissions, and access rights.
• Document issues and resolutions in the IT knowledge base.
• Assist with IT asset management and procurement processes.

Skills

Windows & macOS

Network basics

Customer service

Remote work

Communication skills

Education

Bachelor's degree in IT/CS

Job description

About the Role

Our client is seeking a proactive and tech-savvy Graduate IT Support Specialist to join their IT department, offering a fully remote work experience. This role is perfect for individuals passionate about technology and helping others, providing essential technical support to employees across the organization. You will troubleshoot hardware and software issues, manage user accounts, and contribute to maintaining a stable IT infrastructure. This remote position requires strong communication skills and the ability to work autonomously, supported by a collaborative IT team dedicated to ensuring seamless technological operations.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and chat.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and applications.
• Manage user accounts, permissions, and access rights.
• Document technical issues and their resolutions in the IT knowledge base.
• Assist with IT asset management and procurement processes.

Requirements

• A Bachelor's degree in Information Technology, Computer Science, or a related field.
• Fundamental knowledge of operating systems (Windows, macOS) and common software applications.
• Familiarity with network concepts and troubleshooting.
• Excellent problem-solving skills and customer service orientation.
• Strong communication skills, essential for effective remote support .
• Ability to work independently and manage priorities in a remote environment .

Benefits

• Competitive salary and benefits package.
• Opportunities for certifications and advanced IT training.
• Exposure to diverse IT systems and technologies.
• Flexible remote working arrangement.
• A supportive and collaborative team culture focused on problem-solving and continuous improvement in Nelspruit and beyond.