Graduate IT Help Desk Technician – Hybrid Role

Edupstairs; Polokwane; Híbrido; ZAR 150 000 - 230 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work

Resumo da oferta

Edupstairs in Polokwane, Limpopo, is seeking a Graduate IT Support Technician to deliver first-line IT support and help desk services in a hybrid office setting. You will troubleshoot hardware and software issues, assist with network administration, and support users across the IT infrastructure.

As a recently graduated professional, you will benefit from comprehensive training, mentorship, and opportunities for professional development while gaining exposure to a wide range of technologies and

Qualificações

• Degree or diploma in Information Technology, Computer Science, or related field.
• Strong knowledge of computer hardware, operating systems (Windows, macOS) and software.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Excellent problem-solving and troubleshooting skills.
• Good communication and customer service skills.
• Willingness to work in a Hybrid setting.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
• Experience with remote support tools is advantageous.
• Patience and a methodical approach to solving problems.

Responsabilidades

• Provide first-level technical support to end-users via phone, email, or remote assistance.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Manage user accounts and permissions.
• Assist with network troubleshooting and connectivity issues.
• Escalate unresolved issues to senior IT staff.
• Maintain IT inventory and asset management records.
• Document IT support procedures and solutions.
• Participate in IT projects, such as system upgrades and rollouts.
• Provide basic training to end-users on IT systems and applications.

Conhecimentos

IT knowledge

Hardware & OS

Networking concepts

Troubleshooting

Communication skills

Hybrid work

Teamwork

Formação académica

Degree or diploma in IT

Descrição da oferta de emprego

Edupstairs in Polokwane, Limpopo, is seeking a Graduate IT Support Technician to deliver first-line IT support and help desk services in a hybrid office setting. You will troubleshoot hardware and software issues, assist with network administration, and support users across the IT infrastructure.

As a recently graduated professional, you will benefit from comprehensive training, mentorship, and opportunities for professional development while gaining exposure to a wide range of technologies and