Graduate Customer Success Associate - Onboard & Grow

Placements24; Gauteng; Híbrido; ZAR 420 000 - 600 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Health benefits

Career development

Training opportunities

Dynamic culture

Resumo da oferta

Placements24 in Sandton is seeking a Customer Success Advisor to join a hybrid team. You will build strong client relationships, provide strategic guidance, and ensure successful adoption of products and services to drive long-term loyalty.

The role emphasizes proactive support, regular business reviews, and collaboration with product and sales teams to maximize client value while supporting career growth in customer relationship management.

Qualificações

• Experience in Customer Success or account management with client-facing roles.
• Excellent communication and interpersonal skills.
• Hybrid work experience and CRM proficiency.

Responsabilidades

• Engage with clients to understand goals and ensure adoption.
• Provide ongoing support, training and strategic advice.
• Monitor client health and identify upsell opportunities.
• Address escalations with urgency and care.
• Gather client feedback and relay to product/sales teams.
• Conduct regular business reviews with key clients.

Conhecimentos

Customer Success

Account Management

Communication

Interpersonal Skills

Ferramentas

CRM software

Descrição da oferta de emprego

About the Role

Our client is seeking an enthusiastic Customer Success Advisor to join their hybrid team in the vibrant business hub of Sandton. This role is dedicated to ensuring our clients achieve their desired outcomes when using our client's products and services. You will build strong relationships, provide strategic guidance, and proactively address any challenges to foster long‑term loyalty. This position offers a dynamic work environment that blends in‑office collaboration with remote flexibility, supporting career growth in customer relationship management.

Key Responsibilities

• Proactively engage with clients to understand their goals and ensure successful adoption of services.
• Provide ongoing support, training, and strategic advice to maximize client value.
• Monitor client health and identify opportunities for upselling or cross‑selling.
• Address and resolve client escalations and critical issues with urgency and care.
• Gather client feedback and relay insights to product and sales teams.
• Conduct regular business reviews with key clients to ensure satisfaction and alignment.

Requirements

• Experience in Customer Success, Account Management, or a client-facing support role.
• Exceptional communication, presentation, and interpersonal skills.
• Proven ability to build and maintain strong, long‑lasting client relationships.
• Strong understanding of customer needs and the ability to translate them into solutions.
• Comfortable working within a hybrid model.
• Proficiency in CRM software and customer success platforms.

Benefits

• Competitive salary and attractive bonus structure.
• Comprehensive health and wellness benefits.
• Hybrid work model promoting work‑life balance.
• Opportunities for professional development and training.
• A dynamic and growth‑oriented company culture.