Client Success Manager

Placements24; Randburg; On-site; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Performance bonuses

Health insurance

Career development

Team events

Job summary

Placements24 in Randburg is seeking an experienced Client Success Manager to build lasting relationships, guide clients through implementation, and drive retention and growth across our product suite.

You will manage a portfolio of key accounts, run strategic reviews, onboard new clients, and collaborate with internal teams to translate feedback into improvements. Strong communication and CRM expertise are essential.

Qualifications

• Experience in Client Success, Account Management, or related client-facing role.
• Strong communication, negotiation and interpersonal skills.
• Understanding of CRM principles and tools.
• Ability to analyze client data and derive insights.
• Proven ability to manage multiple client relationships and priorities.

Responsibilities

• Manage a portfolio of key client accounts, ensuring retention.
• Develop and execute strategic plans to maximize client value.
• Conduct regular business reviews to identify growth opportunities.
• Be primary contact for clients, resolving issues and escalation.
• Onboard new clients to ensure smooth transitions.
• Gather feedback and drive product/service improvements with internal teams.

Skills

Client Success

Account Management

CRM

Data Analysis

Relationship Building

Education

Bachelor's degree in Business or Marketing

Tools

CRM Software

Job description

About the Role

Our client is looking for an experienced and proactive Client Success Manager to join their team in Randburg. This critical role focuses on building and maintaining strong, long-lasting relationships with clients, ensuring they derive maximum value from our client's products and services. You will act as a trusted advisor, understanding client needs, guiding them through implementation, and proactively addressing any challenges. The ideal candidate possesses exceptional communication and problem-solving skills, a deep understanding of customer needs, and a passion for driving client retention and growth within the dynamic market of Randburg.

Key Responsibilities

• Manage a portfolio of key client accounts, ensuring high levels of satisfaction and retention.
• Develop and execute strategic plans to maximize client value and success.
• Conduct regular business reviews with clients to assess needs and identify growth opportunities.
• Act as the primary point of contact for clients, resolving issues and escalating as needed.
• Onboard new clients, ensuring a smooth and successful transition.
• Gather client feedback and collaborate with internal teams to drive product and service improvements.

Requirements

• Proven experience in Client Success , Account Management, or a related client-facing role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of customer relationship management (CRM) principles and tools.
• Ability to analyze client data and develop actionable insights.
• Demonstrated ability to manage multiple client relationships and priorities effectively.
• A Bachelor's degree in Business, Marketing, or a related field is highly preferred.

Benefits

• Competitive base salary with significant performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional development and career advancement.
• A dynamic and collaborative work environment in Randburg.
• Generous paid time off and company-sponsored events.