Graduate Trainee Customer Success Associate

Placements24; Soweto; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training

Career development

Team culture in Soweto

Job summary

Placements24 in Soweto is seeking Graduate Trainee Customer Success Associates to join our team. You will onboard customers, guide them through product setup, and proactively engage to maximize value from our offerings.

You will respond to inquiries, resolve issues, and build lasting relationships while identifying upsell opportunities and sharing customer feedback with product and sales teams.

Qualifications

• A recent degree in Business, Communications, Marketing, or a related field.
• Strong interpersonal and communication skills are essential.
• Customer-centric mindset with good problem-solving abilities.
• Ability to empathize with customers and adapt to needs.
• Familiarity with CRM software and support tools is a plus.

Responsibilities

• Onboard new customers and guide them through initial product setup.
• Proactively engage with customers to maximize value of products/services.
• Respond to inquiries and resolve issues promptly and professionally.
• Build and maintain strong, long-lasting customer relationships.
• Identify opportunities to upsell or cross-sell relevant products/services.
• Gather feedback and share insights with product and sales teams.

Skills

Interpersonal skills

Communication skills

Problem solving

CRM software

Customer-centric mindset

Willingness to learn

Education

Business, Communications, Marketing degree

Tools

CRM tools

Job description

About the Role

Our client is looking for dedicated and customer-focused Graduate Trainee Customer Success Associates to join their team in Soweto . This role is ideal for individuals who are passionate about building strong client relationships and ensuring customer satisfaction. You will work closely with clients, providing support, guiding them through product usage, and proactively addressing their needs to foster loyalty and retention. This is a fantastic entry-level position to build a career in customer relations, working within a collaborative team environment dedicated to client success.

Key Responsibilities

• Onboard new customers and guide them through initial product setup.
• Proactively engage with customers to ensure they are maximizing the value of our products/services.
• Respond to customer inquiries and resolve issues in a timely and professional manner.
• Build and maintain strong, long-lasting customer relationships.
• Identify opportunities to upsell or cross-sell relevant products/services.
• Gather customer feedback and share insights with the product and sales teams.

Requirements

• A recent degree in Business, Communications, Marketing, or a related field.
• Excellent interpersonal and communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to empathize with customers and understand their needs.
• Proficiency in using CRM software and other customer support tools is a plus.
• Eagerness to learn and adapt to new product features and company policies.

Benefits

• Competitive entry-level salary and performance bonuses.
• Comprehensive training on product knowledge and customer success strategies.
• Opportunities for professional development and career advancement.
• A supportive and collaborative team culture in Soweto .
• Direct impact on customer satisfaction and company growth.
• Regular team-building activities and employee engagement initiatives.