Customer Solutions Advisor

Placements24; Sandton; Hybrid; ZAR 320,000 - 460,000; Full time

Benefits offered by this job

Competitive salary

Bonuses based on performance

Health benefits

Retirement benefits

Hybrid work model

Career progression

Job summary

Placements24 in Sandton is seeking a Customer Solutions Advisor to guide customers through complex service offerings, resolve issues, and ensure a superior experience in a hybrid work setup.

The role emphasizes proactive problem-solving, clear communication, and collaboration with cross-functional teams to upsell relevant solutions while maintaining detailed CRM records.

Qualifications

• Previous experience in a customer solutions, advisory, or advanced support role.
• Strong understanding of customer service principles and best practices.
• Excellent communication, negotiation, and problem-solving skills.
• Proficiency with CRM software and support ticketing systems.
• Ability to adapt to a hybrid work environment and manage workload effectively.
• A proven ability to build rapport and trust with clients.

Responsibilities

• Analyze customer needs and provide expert advice on products and services.
• Resolve complex customer issues, complaints, and inquiries effectively and efficiently.
• Develop and implement solutions to enhance customer satisfaction and retention.
• Maintain detailed records of customer interactions and solutions in the CRM system.
• Collaborate with cross-functional teams to address customer challenges and improve service delivery.
• Proactively identify opportunities to upsell or cross-sell relevant solutions.

Skills

Customer service

Communication

Problem solving

Negotiation

CRM software

Tools

CRM software

Support ticketing systems

Job description

About the Role

Our client is seeking a proactive and solutions-oriented Customer Solutions Advisor to join their dynamic hybrid team in Sandton . This role is essential for guiding customers through complex service offerings, resolving challenging issues, and ensuring a superior customer experience. You will act as a trusted advisor, leveraging your expertise to understand customer needs and provide tailored solutions. This hybrid position offers the advantage of both collaborative in-office work and remote flexibility, catering to professionals who excel in client interaction and problem-solving. Your dedication to customer success will be paramount in maintaining and growing our client's customer base.

Key Responsibilities

• Analyze customer needs and provide expert advice on products and services.
• Resolve complex customer issues, complaints, and inquiries effectively and efficiently.
• Develop and implement solutions to enhance customer satisfaction and retention.
• Maintain detailed records of customer interactions and solutions in the CRM system.
• Collaborate with cross-functional teams to address customer challenges and improve service delivery.
• Proactively identify opportunities to upsell or cross-sell relevant solutions.

Requirements

• Previous experience in a customer solutions , advisory, or advanced support role.
• Strong understanding of customer service principles and best practices.
• Excellent communication, negotiation, and problem-solving skills.
• Proficiency with CRM software and support ticketing systems.
• Ability to adapt to a hybrid work environment and manage workload effectively.
• A proven ability to build rapport and trust with clients.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and retirement benefits.
• Hybrid work model offering work-life balance.
• Opportunities for advanced training and career progression.
• A stimulating and supportive professional environment.