German Travel Advisor (On-Site) – Cape Town

Ignite; Kraaifontein; Vor Ort; ZAR 203.000 - 243.000; Vollzeit

Benefits dieser Stelle

Night allowance

Travel subsidy

Medical cover options

Retirement benefits

Zusammenfassung

Strictly on-site at 19 Hertzog Boulevard, you must have Grade 12 and clean background checks. Fluent German and English, plus 12 months in international contact centers or travel agencies, are required to join a team delivering exceptional service and accurate itinerary management.

Qualifikationen

• Fluent in spoken and written German and English.
• Minimum 12 months in international contact centre OR airline/travel agency settings.
• Clean criminal and credit vetting procedures.

Aufgaben

• Provide premier, multi-channel customer support across calls, webchat and email.
• Listen to passenger concerns, resolve issues promptly.
• Validate passenger details and manage flight bookings and itineraries with accuracy.
• Explain travel policies clearly in German and English.
• Maintain speed, accuracy and throughput on complex service requests.

Kenntnisse

Active listening

Composure under pressure

Time management

Emotional intelligence

Conflict resolution

Ausbildung

Grade 12 / Matric

Jobbeschreibung

Strictly on-site at 19 Hertzog Boulevard, you must have Grade 12 and clean background checks. Fluent German and English, plus 12 months in international contact centers or travel agencies, are required to join a team delivering exceptional service and accurate itinerary management.