German-Speaking Travel Concierge (Cape Town)

Savior Artigos Texteis Lda; Cape Town; Vor Ort; ZAR 203.000 - 243.000; Vollzeit

Benefits dieser Stelle

Night shift allowance

Transport allowance

Medical aid

Pension scheme

Zusammenfassung

Savior Artigos Texteis Lda in Cape Town, South Africa, is seeking a customer-care specialist with fluent German and English to help travellers book, change, and manage trips. The role is on-site in Cape Town with rotational shifts from 09:00 to 02:00 SAST.

You will handle bookings, re-bookings, and cancellations, keep details accurate, and proactively resolve issues to ensure a smooth customer experience. Minimum Grade 12 and 12 months in international call centre or travel agency are required,

Qualifikationen

• Fluent German
• Grade 12/Matric
• 12 months of international call centre OR airline reservations/travel agency experience
• Clear criminal and credit record

Aufgaben

• Help international customers by phone, webchat, and email
• Handle bookings, re-bookings, and cancellations
• Keep customer details accurate
• Solve problems proactively and own the customer experience

Kenntnisse

German (fluent)

English

Ausbildung

Grade 12/Matric

Jobbeschreibung

Savior Artigos Texteis Lda in Cape Town, South Africa, is seeking a customer-care specialist with fluent German and English to help travellers book, change, and manage trips. The role is on-site in Cape Town with rotational shifts from 09:00 to 02:00 SAST.

You will handle bookings, re-bookings, and cancellations, keep details accurate, and proactively resolve issues to ensure a smooth customer experience. Minimum Grade 12 and 12 months in international call centre or travel agency are required,