German-Speaking Customer Support | Remote (CET)

TGTC; Cape Town; On-site; ZAR 646,000 - 904,000; Full time

Benefits offered by this job

Fully remote position

Paid annual leave

Exposure to a European consumer brand

Supportive team culture

Access to The Global Talent Co.'s wide

Job summary

The Global Talent Co. is seeking a German-speaking Customer Service Agent to join their remote CET-aligned team. You will handle inquiries in German, resolve issues with care, and uphold the brand voice in every interaction.

Ideal candidates have proven CS experience, strong written German, and the ability to work independently in a structured remote environment. CET business hours apply.

Qualifications

• Native or fluent German required; all customer communication in German.
• Proven customer service experience in a ticketing environment.
• Strong written German with a professional and warm tone.

Responsibilities

• Respond to German-language customer inquiries via email and written channels.
• Resolve issues, complaints, and questions with empathy and efficiency.
• Ensure every interaction aligns with brand voice and standards.
• Identify recurring issues and flag them for the team.
• Keep customer records accurate and up to date.
• Collaborate with internal teams to ensure seamless customer experiences.

Skills

German language

Customer service experience

Written communication

Tools

Ticketing systems

Job description

The Global Talent Co. is seeking a German-speaking Customer Service Agent to join their remote CET-aligned team. You will handle inquiries in German, resolve issues with care, and uphold the brand voice in every interaction.

Ideal candidates have proven CS experience, strong written German, and the ability to work independently in a structured remote environment. CET business hours apply.