German-Speaking Customer Care Agent — Remote

The Global Talent Co.; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

The Global Talent Co. is seeking a Customer Care Agent (German Speaker) for a fully remote, 40-hour week position based in South Africa.

You will respond to customer inquiries via email and live chat, help with payments and orders, and collaborate with Medical, Product Management, and Business Development teams to improve service. Fluent German, strong communication skills, and a customer‑focused mindset are essential.

Qualifications

• Fluent in German (spoken and written) with excellent communication skills.
• Strong problem-solving abilities and patience, even in high-pressure situations.
• Ability to work independently and as part of a team in a fast-paced environment.
• Interest in dermatology, healthcare, or beauty is a plus.

Responsibilities

• Serve as the primary contact for customers, addressing enquiries via email and live chat promptly and professionally.
• Assist customers with payments, order processing, and general questions related to their dermatological treatments.
• Analyse customer service trends and collaborate with teams such as Medical, Product Management, and Business Development.
• Support the continuous improvement of customer service processes to enhance efficiency and satisfaction.

Skills

German

Communication

Problem Solving

Teamwork

Dermatology interest

MS Office

Tools

MS Office

Job description

The Global Talent Co. is seeking a Customer Care Agent (German Speaker) for a fully remote, 40-hour week position based in South Africa.

You will respond to customer inquiries via email and live chat, help with payments and orders, and collaborate with Medical, Product Management, and Business Development teams to improve service. Fluent German, strong communication skills, and a customer‑focused mindset are essential.