German-Speaking Customer Service Agent

TGTC; Cape Town; On-site; ZAR 646,000 - 904,000; Full time

Benefits offered by this job

Fully remote position

Paid annual leave

Exposure to a European consumer brand

Supportive team culture

Access to The Global Talent Co.'s wide

Job summary

The Global Talent Co. is seeking a German-speaking Customer Service Agent to join their remote CET-aligned team. You will handle inquiries in German, resolve issues with care, and uphold the brand voice in every interaction.

Ideal candidates have proven CS experience, strong written German, and the ability to work independently in a structured remote environment. CET business hours apply.

Qualifications

• Native or fluent German required; all customer communication in German.
• Proven customer service experience in a ticketing environment.
• Strong written German with a professional and warm tone.

Responsibilities

• Respond to German-language customer inquiries via email and written channels.
• Resolve issues, complaints, and questions with empathy and efficiency.
• Ensure every interaction aligns with brand voice and standards.
• Identify recurring issues and flag them for the team.
• Keep customer records accurate and up to date.
• Collaborate with internal teams to ensure seamless customer experiences.

Skills

German language

Customer service experience

Written communication

Tools

Ticketing systems

Job description

About The Global Talent Co.

We connect exceptional global talent with innovative technology and lifestyle companies worldwide. Our mission: everyone deserves equal access to opportunity, regardless of where they were born. Join our community of 25,000+ professionals building meaningful careers with leading international companies.

Full-time | Remote | CET Business Hours

We connect exceptional global talent with innovative technology and lifestyle companies worldwide. Our mission: everyone deserves equal access to opportunity, regardless of where they were born. Join our community of 25,000+ professionals building meaningful careers with leading international companies.

About The Company You'll Be Working With

You’ll be joining a fast-growing European consumer lifestyle and wellness brand with a strong digital presence and a loyal customer base across the DACH region. This is a dynamic, detail-oriented team that takes customer experience seriously — your work will have a direct and visible impact on how the brand is perceived.

The Opportunity

This company is looking for a reliable, polished German-Speaking Customer Service Agent to join their customer care team — and they need someone who can hit the ground running. You’ll be handling customer enquiries in German, resolving issues with care and professionalism, and helping ensure every customer interaction reflects the brand at its best. This is a role for someone who is not just comfortable in a customer-facing position, but who takes genuine pride in doing it well. Reliability and strong written German are non-negotiable. If you show up, communicate clearly, and care about quality — this is a great fit.

What You'll Be Doing

• Responding to customer enquiries via email and other written channels — professionally and promptly — in German
• Resolving issues, complaints, and questions with empathy and efficiency
• Ensuring every customer interaction reflects the company's standards and brand voice
• Identifying recurring issues and flagging them to the broader team
• Keeping records accurate and up to date
• Collaborating with internal teams to ensure seamless customer experiences

What We're Looking For

• Native or fluent German speaker — this is a hard requirement; all customer communication is in German
• Proven customer service experience — you’ve done this before and you’re good at it
• Experience in ticketing systems
• Excellent written German — clear, professional, and warm; this will be assessed during the interview process
• Reliable and consistent — you show up, follow through, and take ownership of your responsibilities
• Calm under pressure and able to handle difficult customer interactions with professionalism
• Comfortable working remotely and independently within a structured team environment
• Available to work CET business hours (Mon–Fri)

What's On Offer

• Competitive salary (discussed during the interview process)
• Fully remote position
• Paid annual leave
• Exposure to a dynamic, growing European consumer brand
• Supportive team culture and ongoing learning opportunities
• Access to The Global Talent Co.'s wider professional community of 25,000+ global professionals

At The Global Talent Co., we believe great talent exists everywhere. We're proud to connect professionals across the globe with companies that value what they bring.