Remote German-Speaking Airline Customer Support Specialist

Black Pen Recruitment; Cape Town; On-site; ZAR 223,200 - 334,800; Full time

Benefits offered by this job

Medical Health Insurance

Monthly incentives after probation

Job summary

Black Pen Recruitment is seeking a German-speaking Customer Support Agent for a prestigious airline brand. This full-time remote role offers a permanent contract with operational shifts 24/7. Essential qualifications include native German fluency, strong computer skills, and a stable internet connection. The position provides extensive training, medical health insurance, and monthly incentives after probation. Join a dynamic contact center environment to assist international passengers with their travel-related queries.

Qualifications

• Native level fluency in German, verbal and written essential.
• Flexibility to work shifts is needed.
• A fixed line internet solution required for work from home.

Responsibilities

• Assist passengers with pre & post flight queries.
• Work on airline reservations systems in German & English.
• Meet specific Key Performance Indicators (KPIs).

Skills

Native level fluency in German

Excellent computer literacy

Technical skills

Previous customer service experience

Job description

Black Pen Recruitment is seeking a German-speaking Customer Support Agent for a prestigious airline brand. This full-time remote role offers a permanent contract with operational shifts 24/7. Essential qualifications include native German fluency, strong computer skills, and a stable internet connection. The position provides extensive training, medical health insurance, and monthly incentives after probation. Join a dynamic contact center environment to assist international passengers with their travel-related queries.