German - Speaking Customer Service Advisor

Concentrix; Durban; On-site; ZAR 243,734 - 291,945; Full time

Benefits offered by this job

Monthly salary of R24 000.

Medical aid for employee and dependents

Pension Fund

Subsidised transport

Fantastic Employee Assistance Programme

Team building and upskill training opportunities

Relocation package for candidates outside KZN

Job summary

A global customer-centric company in Durban is seeking a Customer Service Advisor fluent in German to deliver exceptional customer experiences through inbound calls. Responsibilities include handling orders, managing payments, and ensuring high-quality service. The ideal candidate will have at least 6 months of contact centre experience and be self-motivated. The role supports a lifestyle with competitive salary and comprehensive benefits, including medical aid, pension fund, and team building opportunities.

Qualifications

• Minimum 6 months of experience in a contact centre environment.
• Ability to work rotating shifts.
• Proven track record of meeting performance targets.

Responsibilities

• Handle product orders and payments efficiently.
• Actively work towards performance-based targets.
• Manage escalated cases from start to finish.
• Maintain compliance with company standards.
• Ensure excellent customer experience at all times.

Skills

Fluent in German (B2 level)

International contact centre experience

Self-motivated and highly responsible

Strong attention to detail

PC Literate (Speed, accuracy and navigation)

Job description

Our German-speaking Customer Service Advisors work on behalf of a global customer-centric company, supporting consumers from around the globe.

Your new career will involve providing exceptional customer experiences, primarily through inbound calls.

You will be dealing with product orders, payments, missing orders, product information requests and recommendations. Even though this is a customer-focused role, you will be required to actively work towards performance-based targets.

This Customer Support Advisor role at Concentrix is a great match if you:

• Fluent in German (B2 level)
• Have a minimum of 6 months of international contact centre experience
• Ability to work rotation shifts (24hours)
• Are self-motivated and highly responsible
• Strong attention to detail
• PC Literate (Speed, accuracy and navigation)

What is in it for you?

In this role, we offer benefits that help you support your unique lifestyle:

• A monthly salary of R24 000.
• Medical aid for the main member / medical insurance for the employee, and two dependents
• Pension Fund
• Subsidised transport
• Fantastic Employee Assistance Programme (EAP)
• Group life cover
• Access to financial well-being sessions, will writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company cultureRelocation package for candidates outside KZN on offer.

Key Responsibilities

• Handling product orders, payments, missing orders, product information requests and recommendations
• Actively working towards performance-based targets
• Taking ownership of high-profile, escalated cases from beginning to resolution
• Managing work orders within business SLA's
• Proactively offering solutions to any issues or concerns that customers might face
• Consistently applying agreed behavioural and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Ensuring first contact resolution at all times
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
• Providing excellent customer experiences at all times
• Verifying and updating customer information