German-Speaking Customer Support Pro — Durban (Global Retail)

Cross Border Talents; Sandton; Vor Ort; ZAR 201.000 - 301.000; Vollzeit

Benefits dieser Stelle

Competitive salary package

Performance-based bonuses

Paid training and onboarding

International retail project exposure

Modern on-site office in Umhlanga

Zusammenfassung

Cross Border Talents in Durban seeks energetic German-speaking Customer Support Agents to join an international retail project. You will handle inquiries via phone, email, and live chat, delivering professional, customer-focused service.

The role offers paid training, onboarding, and clear career progression within a modern on-site office in Umhlanga, Durban. Fluency in German is required.

Qualifikationen

• German language proficiency required for calls, emails, and live chat.
• Experience in customer service or call center environment preferred.
• Strong communication and problem-solving skills.

Aufgaben

• Support German-speaking customers via phone, email, and live chat.
• Assist with retail-related inquiries including orders, deliveries, returns, and product information.
• Provide accurate, professional, and customer-focused service.
• Resolve customer issues and escalate when needed.
• Accurately document all customer interactions in internal systems.
• Meet service quality, productivity, and customer satisfaction targets.

Kenntnisse

German language

Customer service

Communication

Multitasking

Tools

CRM software

Jobbeschreibung

Cross Border Talents in Durban seeks energetic German-speaking Customer Support Agents to join an international retail project. You will handle inquiries via phone, email, and live chat, delivering professional, customer-focused service.

The role offers paid training, onboarding, and clear career progression within a modern on-site office in Umhlanga, Durban. Fluency in German is required.