German Customer Support Agent — Relocation & Global Career

Cross Border Talents; Cape Town; On-site; ZAR 223,000 - 279,000; Full time

Benefits offered by this job

Paid training

Onboarding

Modern offices in Umhlanga

Friendly diverse team

Flight to Durban before start

Company-paid accommodation

Job summary

Cross Border Talents in Durban, South Africa, is hiring a German-speaking Customer Support Agent to assist German-speaking customers via phone, email, and chat while relocating to Umhlanga. You will handle orders, deliveries, returns and product questions with a customer-first approach.

We offer paid training, modern offices in Umhlanga, and a friendly, diverse team environment. The role requires strong communication and problem-solving skills and flexibility for weekend shifts; basic computer

Qualifications

• Matric (Grade 12) or equivalent.
• Valid permission to work in South Africa.
• Clear criminal and credit record.
• Customer service or call centre experience (retail a plus).
• Strong communication and problem-solving skills.
• Open to rotational shifts including weekends.
• Basic computer literacy.

Responsibilities

• Support customers in German via phone, email, and chat.
• Assist with orders, deliveries, returns, and product questions.
• Resolve complaints with empathy and professionalism.
• Escalate complex issues when needed.
• Update and maintain accurate customer records.
• Meet quality standards and customer satisfaction KPIs.

Skills

German language

Customer service

Problem solving

Strong communication

Team player

Adaptability

Education

Matric (Grade 12)

Tools

Basic computer literacy

Job description

Cross Border Talents in Durban, South Africa, is hiring a German-speaking Customer Support Agent to assist German-speaking customers via phone, email, and chat while relocating to Umhlanga. You will handle orders, deliveries, returns and product questions with a customer-first approach.

We offer paid training, modern offices in Umhlanga, and a friendly, diverse team environment. The role requires strong communication and problem-solving skills and flexibility for weekend shifts; basic computer