German Speakers Wanted in Durban!

Cross Border Talents; Pretoria; Vor Ort; ZAR 201.000 - 312.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Performance-based bonuses

Paid training and structured onboardig

Opportunity to work on an internationa

Modern on-site office environment inUm

Clear career progression and long-term

Multicultural work environment

Zusammenfassung

Cross Border Talents in Durban is seeking a German-speaking Customer Support Agent to join an exciting international retail customer service project.

You will assist German-speaking customers via phone, email, and live chat, handle orders, deliveries, returns, and product information, and document interactions in internal systems.

The role offers paid training, a competitive salary, performance bonuses, and clear career growth within a modern on-site office in Umhlanga.

Qualifikationen

• Fluent in German with excellent communication skills.
• Experience in customer service or contact centers is a plus.

Aufgaben

• Support German-speaking customers via phone, email, and live chat.
• Assist with orders, deliveries, returns, and product information.
• Provide accurate, professional, and customer-focused service.
• Resolve customer issues and escalate complex cases when required.
• Accurately document all customer interactions in internal systems.
• Meet service quality, productivity, and customer satisfaction targets.
• Work closely with team leaders and colleagues to improve customer experience.

Kenntnisse

German language

Customer service

Jobbeschreibung

About the job German Speakers Wanted in Durban!

We are currently recruiting German-speaking Customer Support Agents to join an exciting international retail customer service project based in Durban.

This is an excellent opportunity for German speakers who want to work in a professional, fast-paced environment while gaining experience on a global retail campaign.

Key Responsibilities

• Support German-speaking customers via phone, email, and live chat
• Assist with retail-related inquiries including orders, deliveries, returns, and product information
• Provide accurate, professional, and customer-focused service
• Resolve customer issues and escalte complex cases when required
• Accurately document all customer interactions in internal systems
• Meet service quality, productivity, and customer satisfaction targetsWork closely with team leaders and colleagues to improve customer experience

What We Offer

• Competitive salary package
• Performance-based bonuses
• Paid training and structured onboarding
• Opportunity to work on an international retail project
• Modern on-site office environment in Umhlanga, Durban
• Clear career progression and long-term growth opportunities
• Professional, inclusive, and multicultural work environment