German Customer Support Agent (Relocation Support Provided)

Cross Border Talents; Durban; On-site; ZAR 223,000 - 279,000; Full time

Benefits offered by this job

Flight to Durban before start date

Company-paid accommodation (20 nights)

Job summary

Cross Border Talents in Durban invites German-speaking professionals to join a global retail project as Customer Support Agents. You will assist German-speaking customers by phone, email and chat while living in Umhlanga.

The role handles orders, deliveries, returns and product questions, resolves issues with empathy, updates records, and meets KPIs. Relocation support, paid training, and a friendly, diverse team complete the offer. Shifts include weekends on a rotating basis.

Qualifications

• Matric (Grade 12) is required.
• Experience in customer service or call centre is preferred.
• Strong communication and problem-solving skills are essential.
• Comfortable in a fast-paced environment.
• Open to rotational shifts, including weekends.

Responsibilities

• Support customers in German via phone, email and chat.
• Assist with orders, deliveries, returns, and product questions.
• Resolve complaints with empathy and professionalism.
• Escalate complex issues when needed.
• Update and maintain accurate customer records.
• Meet quality standards and customer satisfaction KPIs.

Skills

German language

Customer service

Communication skills

Problem-solving

Education

Matric (Grade 12)

Job description

German Customer Support Agent (Relocation Support Provided)

Job Openings German Customer Support Agent (Relocation Support Provided)

About the job German Customer Support Agent (Relocation Support Provided)

Join an international team in sunny Durban!

Are you a German speaker looking for an international career opportunity in a vibrant, coastal city?

We're hiring Customer Support Agents to work on an exciting global retail project, supporting German-speaking customers while living in beautiful Umhlanga, just minutes from the beach.

If you enjoy helping people, solving problems, and working in a fast-paced, multicultural environment - this role is for you.

What you'll be doing

• Support customers in German via phone, email, and chat
• Assist with orders, deliveries, returns, and product questions
• Resolve complaints with empathy and professionalism
• Escalate complex issues when needed
• Update and maintain accurate customer records
• Meet quality standards and customer satisfaction KPIs

What we're looking for

• Matric (Grade 12)
• Valid permission to work in South Africa
• Clear criminal and credit record
• Customer service or call centre experience (retail experience is a plus)
• Strong communication and problem-solving skills
• Comfortable in a fast-paced environment
• Open to rotational shifts (including weekends)
• Basic computer literacy

What you get

• Competitive salary package (R20,000 - R25,000/month)
• Paid training & full onboarding
• Modern offices in a prime Umhlanga location
• Friendly, diverse team environment

We make your move easy:

• 1x flight to Durban before your start date
• 20 nights of company-paid accommodation

Who thrives here?

People who are positive, customer-focused, adaptable, and excited about working abroad while building an international career.