German Speakers Wanted in Durban!

Cross Border Talents; Sandton; In loco; ZAR 201.000 - 301.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary package

Performance-based bonuses

Paid training and onboarding

International retail project exposure

Modern on-site office in Umhlanga

Descrizione del lavoro

Cross Border Talents in Durban seeks energetic German-speaking Customer Support Agents to join an international retail project. You will handle inquiries via phone, email, and live chat, delivering professional, customer-focused service.

The role offers paid training, onboarding, and clear career progression within a modern on-site office in Umhlanga, Durban. Fluency in German is required.

Competenze

• German language proficiency required for calls, emails, and live chat.
• Experience in customer service or call center environment preferred.
• Strong communication and problem-solving skills.

Mansioni

• Support German-speaking customers via phone, email, and live chat.
• Assist with retail-related inquiries including orders, deliveries, returns, and product information.
• Provide accurate, professional, and customer-focused service.
• Resolve customer issues and escalate when needed.
• Accurately document all customer interactions in internal systems.
• Meet service quality, productivity, and customer satisfaction targets.

Conoscenze

German language

Customer service

Communication

Multitasking

Strumenti

CRM software

Descrizione del lavoro

About the job German Speakers Wanted in Durban!

We are currently recruiting German-speaking Customer Support Agents to join an exciting international retail customer service project based in Durban.

This is an excellent opportunity for German speakers who want to work in a professional, fast-paced environment while gaining experience on a global retail campaign.

Key Responsibilities

• Support German-speaking customers via phone, email, and live chat
• Assist with retail-related inquiries including orders, deliveries, returns, and product information
• Provide accurate, professional, and customer-focused service
• Resolve customer issues and escal
• Accurately document all customer interactions in internal systems
• Meet service quality, productivity, and customer satisfaction targetsWork closely with team leaders and colleagues to improve customer experience

What We Offer

• Competitive salary package
• Performance-based bonuses
• Paid training and structured onboarding
• Opportunity to work on an international retail project
• Modern on-site office environment in Umhlanga, Durban
• Clear career progression and long-term growth opportunities
• Professional, inclusive, and multicultural work environment