German Speakers Wanted in Durban!

Cross Border Talents; Stellenbosch; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Paid training

International project

Modern office

Job summary

Cross Border Talents is seeking German-speaking Customer Support Agents for an international retail project in Durban. You will handle inquiries via phone, email, and live chat, helping customers with orders, deliveries, returns, and product information.

Join a professional, fast-paced environment with paid training, structured onboarding, performance bonuses, and clear career progression in a modern on-site office in Umhlanga, Durban.

Qualifications

• German language proficiency required.
• Strong written and verbal communication skills.
• Experience in customer support is a plus.

Responsibilities

• Support German-speaking customers via phone, email, and live chat.
• Assist with orders, deliveries, returns, and product information.
• Document interactions accurately in internal systems.

Skills

German language

Job description

About the job German Speakers Wanted in Durban!

We are currently recruiting German-speaking Customer Support Agents to join an exciting international retail customer service project based in Durban.

This is an excellent opportunity for German speakers who want to work in a professional, fast-paced environment while gaining experience on a global retail campaign.

Key Responsibilities

• Support German-speaking customers via phone, email, and live chat
• Assist with retail-related inquiries including orders, deliveries, returns, and product information
• Provide accurate, professional, and customer-focused service
• Resolve customer issues and escalte complex cases when required
• Accurately document all customer interactions in internal systems
• Meet service quality, productivity, and customer satisfaction targetsWork closely with team leaders and colleagues to improve customer experience

What We Offer

• Competitive salary package
• Performance-based bonuses
• Paid training and structured onboarding
• Opportunity to work on an international retail project
• Modern on-site office environment in Umhlanga, Durban
• Clear career progression and long-term growth opportunities
• Professional, inclusive, and multicultural work environment