German Customer Support Agent (Relocation Support Provided)

Cross Border Talents; Ballito; On-site; ZAR 223,000 - 279,000; Full time

Benefits offered by this job

Flight to Durban

Company-paid accommodation

Paid training

Full onboarding

Modern offices

Diverse team

Job summary

Cross Border Talents is hiring a German-speaking Customer Support Agent to join our international Durban-based team in Umhlanga. The role includes relocation support and is part of a global retail project, handling inquiries via phone, email, and chat.

You will assist with orders, returns, and product questions, resolve issues with empathy, and maintain accurate customer records while meeting KPIs. Relocation benefits and on-site modern offices are provided.

Qualifications

• German-speaking capabilities for customer support.
• Strong communication and problem-solving skills.
• Customer service or call centre experience preferred.
• Comfortable in a fast-paced, target-driven environment.

Responsibilities

• Assist German-speaking customers via phone, email, and chat.
• Process orders, deliveries, returns, and product questions.
• Resolve complaints with empathy and professionalism.
• Escalate complex issues when needed.
• Update and maintain accurate customer records.
• Meet quality standards and KPIs.

Skills

German language

Communication

Problem solving

Customer service

Call centre experience

Education

Matric / Grade 12

Job description

German Customer Support Agent (Relocation Support Provided)

Job Openings German Customer Support Agent (Relocation Support Provided)

About the job German Customer Support Agent (Relocation Support Provided)

Join an international team in sunny Durban!

Are you a German speaker looking for an international career opportunity in a vibrant, coastal city?

We're hiring Customer Support Agents to work on an exciting global retail project, supporting German-speaking customers while living in beautiful Umhlanga, just minutes from the beach.

If you enjoy helping people, solving problems, and working in a fast-paced, multicultural environment - this role is for you.

What you'll be doing

• Support customers in German via phone, email, and chat
• Assist with orders, deliveries, returns, and product questions
• Resolve complaints with empathy and professionalism
• Escalate complex issues when needed
• Update and maintain accurate customer records
• Meet quality standards and customer satisfaction KPIs

What we're looking for

• Matric (Grade 12)
• Valid permission to work in South Africa
• Clear criminal and credit record
• Customer service or call centre experience (retail experience is a plus)
• Strong communication and problem-solving skills
• Comfortable in a fast-paced environment
• Open to rotational shifts (including weekends)
• Basic computer literacy

What you get

• Competitive salary package (R20,000 - R25,000/month)
• Paid training & full onboarding
• Modern offices in a prime Umhlanga location
• Friendly, diverse team environment

We make your move easy:

• 1x flight to Durban before your start date
• 20 nights of company-paid accommodation

Who thrives here?

People who are positive, customer-focused, adaptable, and excited about working abroad while building an international career.