German Speakers Wanted in Durban!

Cross Border Talents; Durban; On-site; ZAR 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Paid training

International project exposure

Modern on-site office in Umhlanga

Job summary

Cross Border Talents is seeking German-speaking Customer Support Agents in Durban to join an exciting international retail customer service project based in Umhlanga.

You will handle phone, email, and live chat inquiries, assist with orders, returns and product information, document interactions, and strive for high service quality in a fast-paced environment.

Qualifications

• German language proficiency required.
• Experience in customer service is preferred.
• Ability to handle phone, email and live chat interactions.

Responsibilities

• Support German-speaking customers via phone, email, and live chat.
• Assist with orders, deliveries, returns, and product information.
• Document all customer interactions accurately in internal systems.
• Aim for high service quality, productivity and customer satisfaction.
• Collaborate with team leaders to improve customer experience.

Skills

German language

Customer service

Phone support

Email support

Live chat

Job description

About the job German Speakers Wanted in Durban!

We are currently recruiting German-speaking Customer Support Agents to join an exciting international retail customer service project based in Umhlanga, Durban.

This is an excellent opportunity for German speakers who want to work in a professional, fast-paced environment while gaining experience on a global retail campaign.

Key Responsibilities

• Support German-speaking customers via phone, email, and live chat
• Assist with retail-related inquiries including orders, deliveries, returns, and product information
• Provide accurate, professional, and customer-focused service
• Resolve customer issues and elevate complex cases when required
• Accurately document all customer interactions in internal systems
• Meet service quality, productivity, and customer satisfaction targets
• Work closely with team leaders and colleagues to improve customer experience

What We Offer

• Competitive salary package
• Performance-based bonuses
• Paid training and structured onboarding
• Opportunity to work on an international retail project
• Modern on-site office environment in Umhlanga, Durban
• Clear career progression and long-term growth opportunities
• Professional, inclusive, and multicultural work environment