German-English Customer Support Specialist

MCI; Cape Town; On-site; ZAR 120,000 - 190,000; Full time

Benefits offered by this job

Annual Leave

Health Benefits

Career Growth

Paid Training

Positive Work Environment

Casual Dress Code

Job summary

MCI in Cape Town, South Africa, is seeking bilingual call center representatives to support English and German-speaking customers in a high-volume environment. You will handle inbound and outbound calls, assist with billing, account updates, and inquiries, and maintain accurate records of interactions.

You will translate across languages, aim to meet performance targets, and escalate complex issues as needed.

Qualifications

• Bilingual fluency in English and German is mandatory.
• Strong listening and interpersonal skills are essential.
• Ability to work flexible shifts, including weekends and holidays.

Responsibilities

• Handle inbound and outbound calls in English and German.
• Translate and communicate across both languages.
• Assist customers with billing, account updates, and general inquiries.
• Maintain accurate and detailed records of customer interactions.
• Escalate complex issues to the appropriate department.
• Follow company policies and procedures for customer interactions.
• Meet daily and monthly performance goals.

Skills

Bilingual English-German

Active listening

Interpersonal skills

Flexibility shifts

Attention to detail

Customer service experience

Education

National Senior Certificate / Grade 12

Job description

MCI in Cape Town, South Africa, is seeking bilingual call center representatives to support English and German-speaking customers in a high-volume environment. You will handle inbound and outbound calls, assist with billing, account updates, and inquiries, and maintain accurate records of interactions.

You will translate across languages, aim to meet performance targets, and escalate complex issues as needed.