German Customer Support Agent — Relocation to Durban

Cross Border Talents; Ballito; On-site; ZAR 223,000 - 279,000; Full time

Benefits offered by this job

Flight to Durban

Company-paid accommodation

Paid training

Full onboarding

Modern offices

Diverse team

Job summary

Cross Border Talents is hiring a German-speaking Customer Support Agent to join our international Durban-based team in Umhlanga. The role includes relocation support and is part of a global retail project, handling inquiries via phone, email, and chat.

You will assist with orders, returns, and product questions, resolve issues with empathy, and maintain accurate customer records while meeting KPIs. Relocation benefits and on-site modern offices are provided.

Qualifications

• German-speaking capabilities for customer support.
• Strong communication and problem-solving skills.
• Customer service or call centre experience preferred.
• Comfortable in a fast-paced, target-driven environment.

Responsibilities

• Assist German-speaking customers via phone, email, and chat.
• Process orders, deliveries, returns, and product questions.
• Resolve complaints with empathy and professionalism.
• Escalate complex issues when needed.
• Update and maintain accurate customer records.
• Meet quality standards and KPIs.

Skills

German language

Communication

Problem solving

Customer service

Call centre experience

Education

Matric / Grade 12

Job description

Cross Border Talents is hiring a German-speaking Customer Support Agent to join our international Durban-based team in Umhlanga. The role includes relocation support and is part of a global retail project, handling inquiries via phone, email, and chat.

You will assist with orders, returns, and product questions, resolve issues with empathy, and maintain accurate customer records while meeting KPIs. Relocation benefits and on-site modern offices are provided.