German Customer Support Agent | Relocation to Durban + Perks

Cross Border Talents; KwaNojoli; On-site; ZAR 223,000 - 279,000; Full time

Benefits offered by this job

Flight to Durban

Company-paid accommodation

Paid training

Prime location offices

Diverse team

Job summary

Cross Border Talents is seeking a German-speaking Customer Support Agent to join an international team in sunny Durban, Umhlanga. You will handle German inquiries via phone, email, and chat while assisting with orders, deliveries, returns, and product questions.

The role offers paid training, modern offices in a prime Umhlanga location, and a friendly diverse team. Rotational shifts including weekends are required, with a competitive monthly salary (R20,000–R25,000) and relocation support

Qualifications

• German language proficiency essential.
• Customer service or call centre experience preferred.
• Strong communication and problem-solving skills.
• Open to rotational shifts including weekends.
• Basic computer literacy.

Responsibilities

• Support German-speaking customers via phone, email, and chat.
• Assist with orders, deliveries, returns, and product questions.
• Resolve complaints with empathy and professionalism.
• Escalate complex issues when needed.
• Update and maintain accurate customer records.
• Meet quality standards and customer satisfaction KPIs.

Skills

German language

Customer service

Communication skills

Problem-solving

Education

Matric (Grade 12)

Job description

Cross Border Talents is seeking a German-speaking Customer Support Agent to join an international team in sunny Durban, Umhlanga. You will handle German inquiries via phone, email, and chat while assisting with orders, deliveries, returns, and product questions.

The role offers paid training, modern offices in a prime Umhlanga location, and a friendly diverse team. Rotational shifts including weekends are required, with a competitive monthly salary (R20,000–R25,000) and relocation support