German Customer Support Agent — Relocation to Durban

Cross Border Talents; Centurion; On-site; ZAR 223,000 - 279,000; Full time

Benefits offered by this job

Flight to Durban before start date

Company-paid accommodation (20 nights)

Paid training & full onboarding

Job summary

Cross Border Talents in Umhlanga, near Durban, is seeking a German-speaking Customer Support Agent to join an international team. You will support German customers via phone, email, and chat, handling orders, deliveries, returns, and product questions while working in a fast-paced, multicultural environment.

The role offers relocation support, training, and a modern office in Umhlanga. Weekend shifts are required, and you must have customer service experience and solid communication skills.

Qualifications

• Matric (Grade 12) is required.
• Valid permission to work in South Africa.
• Clear criminal and credit record.
• Customer service or call centre experience preferred.
• Strong communication and problem-solving skills.
• Open to rotational shifts (including weekends).
• Basic computer literacy.

Responsibilities

• Support customers in German via phone, email, and chat.
• Assist with orders, deliveries, returns, and product questions.
• Resolve complaints with empathy and professionalism.
• Escalate complex issues when needed.
• Update and maintain accurate customer records.
• Meet quality standards and customer satisfaction KPIs.

Skills

German language

Customer service

Communication skills

Problem-solving

Education

Matric (Grade 12)

Job description

Cross Border Talents in Umhlanga, near Durban, is seeking a German-speaking Customer Support Agent to join an international team. You will support German customers via phone, email, and chat, handling orders, deliveries, returns, and product questions while working in a fast-paced, multicultural environment.

The role offers relocation support, training, and a modern office in Umhlanga. Weekend shifts are required, and you must have customer service experience and solid communication skills.