German Customer Support Agent - Relocation Provided

Cross Border Talents; Polokwane; On-site; ZAR 223,000 - 279,000; Full time

Benefits offered by this job

Flight to Durban before start

Company-paid accommodation

Modern Umhlanga offices

Friendly, diverse team

Job summary

Cross Border Talents seeks a German-speaking Customer Support Agent to join an international team in Umhlanga, Durban. This role provides relocation support and a pathway to live and work in South Africa while assisting customers worldwide.

You will handle German-language inquiries by phone, email, and chat, help with orders, returns, and product questions, and uphold high service standards in a fast-paced environment.

Qualifications

• Matric (Grade 12) is required.
• Valid permission to work in South Africa.
• Clear criminal and credit record.
• Customer service or call centre experience preferred.
• Strong communication and problem-solving skills.
• Open to rotational shifts, including weekends.
• Comfortable in a fast-paced environment.
• Basic computer literacy.

Responsibilities

• Support German-speaking customers via phone, email, and chat.
• Assist with orders, deliveries, returns, and product questions.
• Resolve complaints with empathy and professionalism.
• Escalate complex issues when needed.
• Update and maintain accurate customer records.
• Meet quality standards and customer satisfaction KPIs.

Skills

German language

Customer service

Communication skills

Problem-solving

Fast-paced environment

Rotational shifts

Basic computer literacy

Education

Matric (Grade 12)

Job description

Cross Border Talents seeks a German-speaking Customer Support Agent to join an international team in Umhlanga, Durban. This role provides relocation support and a pathway to live and work in South Africa while assisting customers worldwide.

You will handle German-language inquiries by phone, email, and chat, help with orders, returns, and product questions, and uphold high service standards in a fast-paced environment.