German Customer Support Agent — Relocation to Durban

Cross Border Talents; Pietermaritzburg; On-site; ZAR 223,000 - 279,000; Full time

Benefits offered by this job

Flight to Durban

Company accommodation

Paid training

Modern offices

Job summary

Qualifications

• German speaker with customer service mindset.
• Ability to handle inquiries via phone, email and chat.
• Strong communication and problem-solving skills.
• Willingness to work in a fast-paced, multicultural environment.
• Open to rotational shifts including weekends.

Responsibilities

• Support German-speaking customers via phone, email and chat.
• Assist with orders, deliveries, returns and product questions.
• Resolve complaints with empathy and professionalism.
• Escalate complex issues when needed.
• Update and maintain accurate customer records.

Skills

German language

Customer service

Communication

Problem solving

Working under pressure

Education

Matric (Grade 12)

Tools

Basic computer literacy

Job description