General Merchandise Lead — Retail Operations & Merchandising

Pick N Pay Retailers; Gauteng; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Pick N Pay Retailers in Gauteng seeks a seasoned Retail Operations Manager to lead daily operations across Soweto and surrounding areas, optimizing inventory, supply chain, and customer service standards. You will set KPIs, coach store managers, drive efficiency, collaborate with marketing and finance, and implement initiatives that boost profitability and service quality.

This role requires strategic thinking, 7+ years in retail operations, and a track record of improving store performance in

Qualifications

• Minimum 7 years in retail operations.
• Experience leading store operations and teams.

Responsibilities

• Oversee daily retail operations across Soweto and Gauteng.
• Develop strategies to improve sales, profitability, and customer satisfaction.
• Manage inventory, supply chain logistics, and distribution to maximize availability.
• Set KPIs for store operations and monitor performance.
• Lead and mentor a team of store managers and operational staff.
• Ensure compliance with company policies, procedures, and safety regulations.
• Analyze operational data to identify trends and opportunities.
• Implement new initiatives and technologies to boost efficiency.
• Collaborate with marketing, sales, and finance to achieve objectives.
• Drive continuous improvement across all retail operations.

Job description

Retail Operations Manager

Our client is seeking a seasoned and strategic Retail Operations Manager to lead their operations in the bustling region encompassing Soweto, Gauteng . This critical role focuses on optimizing the efficiency and effectiveness of all retail activities, from inventory management and supply chain logistics to store performance and customer service standards. You will be responsible for developing and implementing operational strategies that align with the company's goals, driving profitability, and ensuring a seamless customer experience across multiple retail outlets. The ideal candidate possesses strong analytical skills, a deep understanding of retail operations, and proven leadership capabilities. Join a dynamic team and play a vital role in shaping the operational success of our client's retail presence.

Key Responsibilities

• Oversee and manage all day-to-day retail operations, ensuring efficiency and effectiveness.
• Develop and implement operational strategies to improve sales, profitability, and customer satisfaction.
• Manage inventory levels, supply chain logistics, and distribution processes to minimize costs and maximize availability.
• Set performance standards and KPIs for store operations and monitor performance against targets.
• Lead, mentor, and develop a team of store managers and operational staff.
• Ensure compliance with all company policies, procedures, health, and safety regulations.
• Analyze operational data to identify trends, challenges, and opportunities for improvement.
• Implement new operational initiatives and technologies to enhance efficiency.
• Collaborate with other departments, including marketing, sales, and finance, to achieve business objectives.
• Drive continuous improvement initiatives across all areas of retail operations.

Requirements

• Minimum of 7 years